my weight doctor

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Category: Lifestyle

Contact Information
Reston, Virginia, United States

myweightdoctor.com

my weight doctor Reviews

dchristianson January 25, 2011
Automatic Payments
A couple years ago, I used this program and was satisfied. The contract requires you give notice prior to cancellation. At that time, I was told if I notify them before a payment was due, the next payment would be the last payment. I again signed up for the program. However, I began a vigorous travel schedule and was unable to get back to weigh in, consult with the doctor, or get my products. October 16th I called to notify them I wanted to cancel the program. I was told I could only it in person. I told them that wasn't possible because I wasn't in the area; they said that was the only way. November 2 I sent them a certified letter asking again to stop the payments. They called to try to convince me to not cancel; I told them I was still traveling and the program wasn't working with just products and no consulations with the doctor. They have continued to take $199.50 from my account every two weeks, to the tune of $1, 197.00 for products/services I have never received. I finally went to my bank to stop the payments from there. The bank was able to stop the withdrawal of two payments; now My Weight Doctor changed the amount to $224.50 so the bank wouldn't catch it. I am now forced to do another authorization for the bank on a different amount. This is supposed to be a medical doctor doing this? Charge for services and products that you don't receive? This has got to stop and people have got to find out about this practice.
stephcheck23 December 3, 2010
Cancellation of program
I began the weight program letting the office manager know I was extremely nervous about signing a contract which locked me into monthly payments. I explained that my husband and I were not in a financial situation to commit ourselves to any length of time on the program, and was assured that we could cancel the program at any time. Additionally, I was assured that if we didn’t want to cancel, I could call the office and ask them to hold off on charging us for the month until we were in a better financial position. After trying to program for 1 month and realizing we were not in a position to continue the more than $500 a month payments to be on the plan, I contacted the office and requested that our participation in the program be cancelled. At that time, I was informed that I needed to pay a minimum of 90 days of the plan – this is equivalent to over $1, 500. I explained to the receptionist that I could not pay the amount being charged for an additional 2 months and she informed me that I would be contacted by customer service to arrange payment terms. I did not hear anything from the customer service department, but was still charged over $500 which forced my account into an overdrawn status. I do not believe that My Weight Doctors operate in good faith and certainly do not follow what they say they will do. In my opinion, this bad business practice, and all consumers should be protected from these type of behaviors.

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