|
mycellbay is fraud
August 9, 2009
nonworking phones
In may I called and asked if the phones i was looking at were authentic and they said yes so I purchased the two phones, upon receiving them they did not work properly and they were not authentic. I spoke with people on the phone and via emial and they insisted that they were authentic and i should mail them back and they would be replaced with working phones. They received the phones and claim that they work fine even though I and at&t tried multiple sim cards and could not get them to work. In more recent emails they want to charge me 30% restocking fee and the cost of shipping so they are willing to return about half of my 212 dollars. In more recent emails I speak with a Ken and he tells me that the particular phones i ordered (Sciphone i68) are not authentic sciphones that i should have ordered sciphone i68 sku10 to get the authentic ones. So I was like hey they are the same price so send me them, they said sure but you still have to pay the restocking fee and the shipping fee for the original phones that were free shipping when i ordered them. Totally ignoring the fact that i was told numerous times that these were authentic and then many months later they admitted are not. I have tried resolving this issue with them, paypal, and my bank. Paypal said that since they are not an ebay company I am not protected, and my bank said that since its been more than 60 days they cant help me. I have tried since may to come to a reasonable solution with this company and them keeping almost half my money is not reasonable. In recent email Joey appologized for his ignorance of the pohones not being authentic and they would be at loss if the gave me my money back, and I think it's wrong for me to be at such a loss for their ignorance.
|