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David Haynes
August 31, 2010
I can not get my membership cancelled and get my dollar back
I am not being allowed to cancel my membership with this website.And I would like my dollar refunded.Their policy is, you have seven (7) days to cancel and get your refund back.Now they are telling me I have to wait two(2) days before I can cancel my membership.
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PamDan43
August 19, 2010
unable to contact to cancel trial membership
Took a survey - was thrown onto this website for a "tgrial" membership and credit report from all 3 credit companies. Received one email only - not the report, and then could NOT FIND PHONE NUMBER TO CANCEL FURTHER REPORTS. My credit card is still being billed for monthly "membership." PLEASE send me a phone number so I can do so - and make them post one on their website that does not require the report number - I never got the report!
Thank you
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mrswyatt
July 13, 2010
i found a phone number
I found the name TransUnion Interactive. Inc at the bottom of their website ( small print ) so I looked up site and found this address and phone # :
555 W. Adams St.
Chicago, Il 60661
(312) 985-2373
I called and got an answering machine, sounded like he said his name was Steve Cats.
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mrswyatt
July 13, 2010
unable to cancel /monthly charge
my credit report .com doesnt leave options to CANCEL on website and cant find a phone number to CANCEL the monthly withdraw from my checking acct. and im still unable to CANCEL !!!
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Judie O
July 9, 2010
Want to cancel
I want to cancel my trial offer but have no way of doing so they do not have a way of doing so on the web site. I do not want this and do not want to be charged for it. I signed up on 07/07/2010 an with to cancel before my trial is up
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LLJLLJ2
March 22, 2010
arbitrary pricing, pricing not visible
Monthly fee of $14.95 for credit monitoring is automatically billed to my credit card. I didn't recall agreeing to that much per month. When I went to the mycreditreport website, there was no pricing on my account info to find out if that was the correct amount. All I could see is a brief description of the monitoring service they are providing.
When I called the number to ask why, the rep offered to reduce the $14.95 to $9.95, for the same service!
So, that is why they don't make what they are charging you on your credit card visible on your account info on the website. They start billing, hope you don't check on it, and then if you do check or want to cancel, they just offer a lower price. For a website that is devoted to monitoring scams, arbitrary pricing and lack of transparency on what you are paying in your online account is it's own scam.
I don't trust them, and I cancelled verbally (no provision to cancel online either). I was given a confirmation #, but I plan to follow up to be sure they stop billing. Since they price arbitrarily, I have little confidence they will stop billing very easily.
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udance
February 6, 2010
illegal charge
The site stated a 60 day free trial period before charging $14.95 for service. I signed up less than 14 days ago and already had the $14.95 deducted from my checking account. When I called the toll-free # on my checking account I got through, but when I chose #1 to talk to someone a recording said "The number you called is no longer in service"
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maureen skilins
December 17, 2009
cant reach them to cancel trial membership
I have entered the website address to cancel my rial membership and there is no way to contact them to cancel my trial membership by phone or online. It appears to be a scam.
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whiteheather
November 10, 2009
Cannot Cancel
Since filing my complaint earlier today. I have now found the CORRECT TELEPHONE NUMBER TO CANCEL THIS REPORT!!! Hurrah it is :
1-866-883-3309
Hope this helps someone to cancel their account!
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whiteheather
November 10, 2009
will not cancel account within 30 days
I fell for the "free" credit report scam where you can 30 days to cancel report. This is a disgrace when I called the telephone number (1-888-829-6560) I was told by 3 different customer service reps that they are not affiliated with this company! Does anyone know how to cancel this damned rip off credit reporting company??
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