Myfax.com
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Category: Services
Contact Information
United States
myfax.com
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Myfax.com Reviews
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Bradley J
June 24, 2011
goes down frequently
I used to like this product. It was convenient and reasonably priced. However, their product has been broken twice in the last month, meaning I can't send faxes. Customer support has been unresponsive. They openly admitted later that there were outages that lasted several days, and they said that all faxes in the queue had been sent and received and none were lost. They refused to believe me when I said that wasn't true, even with proof that they had lost two faxes I had sent through (I send them via email, so I know they were sent). They absolutey refused to offer a refund for broken service. to recap...service that goes down frequently, lost faxes, customer service that is unresponsive, failure to refund for services not rendered...does that sound like a company you want to do business with?
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blindman
June 1, 2011
lost my ported number
Feb. 16 2011 fax number stops working after 15 years and by the way right after the automatic renewal for 1 year was paid. After 20 or more calls nothing todate has been done. No one calls back and no one can say what happened I've had the number for over 15 years and it appears on all my advertizing, cards, invoices website etc. what do I do now... MyFax will no return calls the automated phone lets you wait on hold for half an hour and then disconects you. Does this company even exsist????
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McGene
March 21, 2011
Took money from my visa without my autherization
Ordered free month trial from myfax.com, Now 4 Separate transactions have come out of my account without my authorization.
This was supposed to be a free trial with no obligation, when i tried to contact the company I got this response "The plan that you signed up for is a monthly plan. For a monthly fee, this provides you with up to 200 fax pages you can receive, up to 100 fax pages you can send. The monthly fee is charged whether you use these pages of not."
And their compromise is to give me back only the last month fees which starts few days before!!.
this company has scammed me and stolen money from me NOT HAPPY.Why would a company do this to people they had no right to do this.
TOTAL SCAM, HOW CAN THIS GANG BE ALLOWED OPERATE
They didnot sent me any email saying that the trial period has ended. I confronted him with this should be done as any respectful company in the world and he didn't deny that. My belief now it is an organized scammer company..
Keep these guys doing this will risk the whole internet business as no one will trust any company online.
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Haraggen
December 30, 2010
They do not honor cancellations after the trial period
BEWARE!!! They do not honor cancellations after the trial period. I tried them out using their trial promotion, it didnt work well at all. I immediately cancelled as trying 12 times for one fax is not something I want to do. However, after canceling I didnt hear from them until months later when they sent me a bill for several months of service??? I told them check the records that I canceled. They said not record of it was there and if I didnt pay up the monthly bill would continue to accumulate. Then said, if I wanted to cancel I could just pay the bill and they'd cancel BIGGEST CROOKS ONLINE!!! STAY AWAY!!!
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oaxi
May 19, 2010
Rate increase without noice
I had a plan with Packetel for $3.95/month. MyFax.com bought the company and increased my monthly fee to $118/month. Its customer Support Rep, Jason Labbe, wrote to me and stated: "Please be aware that we reserve the right to change our prices at any time with little or no notice as per our terms and conditions ".
Another rep called Alec reviewed my fax and joked to me: "look like you are tied to our service and you have no choice but to pay".
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Rex657
November 28, 2009
mis-representation / fraud
At first myfax.com appears to be a reputable company, advertising and promoting a "free" trial, asking for your cc number, but states you may cancel within 30 days and there are no charges.
We decided to try the "free " trial, and after 2 days, we cancelled, because we felt their plans would not work for us.
After we cancelled . they immediatley submitted a charge for $25.
which we are disputing. Beware of this deceptive company, which probably makes a lot of money using deceptive practices, Do not provide them with your cc number, because if you cancel, they will attempt to charge fee's.
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