Charges began beig taken from my bank account of 48.16 X 3 and 98.04 X 1. I called them and it took 4 weeks of constant calling to finally get through spoke to 2 reps. one admitted to the 48.16 debits but not the 98.04 charge. The second admitted to the 98.04 charge but said it was non-refundable. Their literature states that it is refundable with the return of the software. finally she agreed to let me return the software and refund. The next morning my account was hit for another 48.16 charge instead of a credit. I called back and they now won't admit to any charges and keep lying about the account saying that they have my name and phone number but nothing else so they couldn't have charged my account. Funny how they had all the information yesterday. I found them on the internet http://www.MYGOOGLEOFFER.COM and tried to call their customer service line you get a recording that says they are too busy and will send you to voice mail then you get another one that says that voice mail is full goodby. I sent a demand for my money back via their email support portal, I don't hold out much hope though. Stay away from this one if you can.