Below is an email thread that explains it all.

According to your reps, you have already tried sending the refund out previously. So how is now you cannot find this info???
I signed up over the phone with Ken Dawson on 5-4-09 for $199. Within two days I could not find any houses in the areas I wanted that I could afford. I sent off the letter on 5-6-09 to 2461 Santa Monica Blvd suite 521, SM, CA 90404. The policy stated to me was that I had to have mailed the request within 7days(post marked). I called in later, spoke to Josephine, and she told me that you had received my letter and that my refund was being processed on May 11th and that I should see it in 30 business days which would have been around June 23rd. By the time the check made it back to my apartment, I had gone out of town and then was moving into a new place when I returned. so I called in again and they said the check had come back and that they would re-send to the new address I provided which was on July 2nd 09. This is the last I have heard or been able to communicate. Now when I call in I sit on hold for 30min and then get an answering machine.
I have tried calling in several times and emailing you and this is the first personal response I have received.
If you are not finding the documentation, that means you have lost it, because it sure was there before. I have it all written down just like I stated above.
I would appreciate you getting this refund to me immediately!
I am going to Blog about this on CNN and MSN to let people know what they are in for. This is absolutely unacceptable. It has been almost 7 months!

My address
Leianna Boley
8630 164th Ave NE
Redmond, WA 98052
425-213-2271

This is the only email I had received prior to this;

Welcome to MyHomeSelects
Mon, May 4, 2009 5:56:09 PM
From: MyHomeSelects <[email protected]>
Add to Contacts
To: [email protected]
________________________________________
Dear leianna,

Welcome to MyHomeSelects.com. We look forward to helping you find the most beautiful and affordable homes on the market today. To access our website, kindly enter your username and password:

Login URL: http://www.myhomeselects.com
Username: [email protected]
Password: 3317

Please note that we have charged your credit card, ending with the four digit number 5132, the sum of $ 199.00 dollars. This charge will be listed on your credit card statement under the name of our parent company, Lotus Interworks.

Please contact us at 866-364-3868 Mon-Sat 7am-6pm PST (except holidays) or email us at [email protected] with any questions.

Sincerely,
MyHomeSelects Customer Support


From: Support MyHomeSelects [mailto:[email protected]]
Sent: Saturday, October 31, 2009 4:07 PM
To: Leianna Boley (Siemens IT Solutions)
Subject: Re: i just spent 30 minutes on my cell phone, only to get an answering machine...

Thank you for your inquiry.

We emailed you on October 23, 2009. We see that your account is flagged for review, but we have no documentation that a letter requesting the cancellation for the account has been received.

Was this letter sent Certified mail, or a signature receipt required as recommended by our policy?

Please contact us for any further assistance you may require.

Sincerely,
Customer Support

[email protected]
(866)364-3868 Mon-Sat 7am-6pm PST (except holidays)
2461 Santa Monica Blvd. #521
Santa Monica, CA 90404


----- Original Message -----
From: "Leianna Boley (Siemens IT Solutions)" <[email protected]>
To: "Support MyHomeSelects" <[email protected]>
Sent: Wednesday, October 28, 2009 2:13:29 PM GMT -08:00 US/Canada Pacific
Subject: RE: i just spent 30 minutes on my cell phone, only to get an answering machine...

Still nothing………..

From: Support MyHomeSelects [mailto:[email protected]]
Sent: Friday, October 23, 2009 3:03 PM
To: Leianna Boley (Siemens IT Solutions)
Subject: Re: i just spent 30 minutes on my cell phone, only to get an answering machine...

Thank you for your inquiry.

We have delivered all of your messages to our manager for review of your account.

Sincerely,
Customer Support

[email protected]
(866)364-3868 Mon-Sat 7am-6pm PST (except holidays)
2461 Santa Monica Blvd. #521
Santa Monica, CA 90404


----- Original Message -----
From: "Leianna Boley (Siemens IT Solutions)" <[email protected]>
To: "Support MyHomeSelects" <[email protected]>
Sent: Wednesday, October 21, 2009 10:50:54 AM GMT -08:00 US/Canada Pacific
Subject: RE: RE: i just spent 30 minutes on my cell phone, only to get an answering machine...

Still nothing from you

-----Original Message-----
From: Leianna Boley (Siemens IT Solutions)
Sent: Wednesday, October 14, 2009 12:55 PM
To: Support MyHomeSelects
Subject: RE: RE: i just spent 30 minutes on my cell phone, only to get an answering machine...

I am going to start sending this email every day until I get a response that is specifically directed to me. I am also going to check with a lawyer to see if there are any current law suites going on and/or if this is a case I may need to create.
Is totally unacceptable that I have not received my money back by now.

-----Original Message-----
From: Support MyHomeSelects [mailto:[email protected]]
Sent: Tuesday, October 13, 2009 5:07 PM
To: Leianna Boley (Siemens IT Solutions)
Subject: Re: RE: i just spent 30 minutes on my cell phone, only to get an answering machine...

Thank you for your inquiry.

We are diligently working on servicing our clients. We will answer your email in the order it was received.

We thank you for your patience and