I placed an order on 2/17/11 and received everything except one B stress complex, which was backordered. One month later (mid- March) I emailed to request a refund on the backordered and never received item and was told that I would receive a refund of 10.27 which is owed to me still on May 13, 2011.
It does not take 3 months to issue a refund.
Have gone to the site and connot get the "contact wizard" to open up so I can email them again. Sent regular email and it has never been acknowledged. Can't find a phone # for them anywhere.
Have ordered several times from them before this without any problems, but wont' ever order from them again.

IS THIS SITE A TRAP ????
MY ORDER DID NOT ARRIVED YET !!! ORDER VITANET-976558

ORDER VITANET-976558

THIS IS THE THIRD TIME THAT I SEND E-MAIL WITH NO RETURN OR ANSWER!!!

I AM REALY WORRIED AND HOPE DONT BE NECESSARY TO HIRE AN ATORNEY IN LOW !!!

WHY MY PRODUCT DIDNOT ARRIVED YET ????

IT WAS ORDERD Date Thu Feb 24 13:53:37 EST 2011. ORDER VITANET-976558

I HAVE ASKED SEVERAL TIMES FOR A NEW PASSWORD TO TRACK THE ORDER, SINCE MARCH 11, AND DIDNOT RECEIVED IT YET !!!

PLEASE SEND A NEW PASSWORD TO MY E-MAIL: [email protected]

COULD YOU PLEASE ANSWER THIS E-MAIL AS YOU INFORM IN THE SITE?????

MY ORDER: You can always see your order by going to https://order.store.yahoo.net/OS/stat?vitanet+976558+fd4d7fe668a7936ee5ce Date Thu Feb 24 13:53:37 EST 2011 Ship to ERNANI HIRT MARIANO PASTEUR, 413 CURITIBA PARANÁ 80250080 BR Brazil 4188047776 Bill to Same E-Mail [email protected] (emailed) Via International Airmail 7-21 Days Payment Visa Name Code Qty Each Options --------------------------------------------------------------- Dhea - 100 mg- 90 caps 5239-117932 2 25.90 Subtotal 51.80 Shipping 34.95 Tax 0.00 Total 86.75


Ernani Mariano
Fone / Fax: 55-41-3045-1765
Celular 55-41-8804-7776
E-mail: [email protected]
MSN: [email protected]
SKYPE: ernanimariano
facebook: http://www.facebook.com/find-friends/?ref=pf ERNANI HIRT MARIANO

I ordered biofreeze from this company on 1/10/2011 and on my confirmation it says it I should receive it in 2-6 business days. It is now 2-3-2011 and have not heard anything. Have e-mailed them 3 times so decided to call and act like I was placing another order. When "Chaz" answered the phone, after five min. I immediately told him I was online with the BBB. He quickly asked me my order number. When given he told me it was backordered and I should receive in a month-WOW. Wondering after reading all the other complaints if I will ever get anything. Has anyone reported them? Someone said they thought they were going out of business after collecting as much money as possible first. I will pursue this, stupid me for not checking further before I ordered.

Ordered BioFreeze from this company. Tracking number says it was shipped to my home. I never received product. I have worked with their online customer (no) service department and logged two complaints with them. They have not responded at all.

I completely agree with all of the ANGRY customers pertaining to this rediculous attempt of an online company. For all those probable MyVitaNet.com employees whom say something good about this site here is my horrific testimonial: I placed a $150.00 order on January 21, 2010, didn't hear anything for nearly two weeks at which time I emailed their customer service, waited 3 days with no response then called their 1.800 number which has 3 options, 1 if you already placed an order go to their website, option 2 for NEW orders only, and option 3 for general inquiries which also directs you to their website. Of course by this time I'm absolutely furious so I proceed to option 2 and describe my situation to the company Rep whom says he cannot help me and has no access to previously placed orders. After giving him the 3rd degree explaining how I plan to proceed to the BBB he now says he can open a ticket and have Customer Service call me back...guess what NO CALL. I proceeded to their website and pitched another email complaint explaining how I plan to notify the BBB, notify my Credit Card Company of this FRAUDULENT website and post a most unpleasant testimonial on a blog. Two days after my 3rd email and 3rd phone call to the company I finally received an email (February 16, 2010)from some lady with a mothernature.com address stating how she apologized for the lack of response due to some BS illness and the reason for not receiving my order was due to some inclement weather...WOW what a crock. The good news is she said my order has been cancelled and sorry for any inconvenience. If you want good service from a good online Vitamin company I recommend looking into Vitamin World whom is currently offering a 40% off coupon code which saved me $100 dollars on virtually the same order I had with MyVitaNOT.com.

I have and continue to do numerous online transactions however the order, experience and customer service from MyVitanet.com was by far the WORST.

Angry Customer.