|
Moonframe
July 6, 2011
Do not use this company
Ordered biofreeze on 5-27-11. My credit card was charged on that date. As of 7-5-11, NO ORDER RECEIVED. Impossible to talk to a human being. Asked to have my order cancelled. E-mail said my order will be put at the front of the line???????? At the front of the line after 5 weeks?????? DO NOT USE THIS COMPANY. I ordered the same case of Biofreeze from a different company yesterday, at a lower price, and it was shipped today.
|
|
|
valued customer 5
June 23, 2011
Ordered Bifreeze Never resent $89,54
THIS SITE IS A SCAM >>>>>I ordered biofreeze 12 bottles. 3 oz roll ons. May 27 2011 they took my money as soon as I ordered. I called back June 6 2011 looking for my order. Was told it was on back order. I asked to cancel it and get a refund. The only person who EVERYTIME I call is a guy name Chaz.
Chaz Hall [email protected] . He told me and sent me an email my refund would be 1 or 2 business days. I AM STILL waiting. All of you looking for your money or a product fill his email box up let your voice can be heard and just maybe we will get some real answers. THis is website is a SCAM !!! BEWARE |
|
|
Malina
June 18, 2011
Avoid myvitanet.com if you are able to
Though myvitanet.com seems to have the lowest prices for its products expect to pay a high price in patience and frustration due to poor customer service and lack of product. If you would like to receive your items in a reasonable time then you may want to seek another company to fulfill you needs. Paying a higher price to get the things I need quickly is preferable. Avoid myvitanet.com if you are able to.
|
|
|
laTanya66
June 14, 2011
Fast delivery
I am a prep chef in a restaurant, I do a lot of cutting, slicing and moving around while on the job. I purchased a lot of freezerx cream 2 weeks ago, and the shipment arrived at my house in less than a week. I'm sorry to hear all the unfortunate dealings with myvitanet.com but my experiences so far are very very positive.
|
|
|
chefmimi
June 1, 2011
fast shipment
i ordered flea repellent medicine for my dog on the website on 5/28/11 and it was here the next day. I've never dealt with a company that ships and process this fast, not to mention that the shipping was free because i ordered enough supplies for my pet. This company makes me a very customer and will be ordering from them again !!!
|
|
|
BEWARE CUSTOMERS
May 24, 2011
rip-off fraud
hey just scammed me too. For anyone not aware INTERNATIONAL customers BEWARE. As of April 1st 2011 they no longer will chargeback to your credit card you made the original purchase to when you cancel and their site policies say nothing about this at all. They will send after months of waiting a bank check on an American bank. So for international customers living in a country with no checking system depositing costs you exorbitant service fees and also you have to wait close to another month to get the money deposited if you are lucky to even get a refund check. I ordered on 2-15-11 cancelled 10 minutes later and the money was already removed from my credit card. By 4-29 still no refund. I was promised that in 2-10 days it would be in my CC acct and 3 weeks later I get this check from Mother Nature. So when I do finally get my refund I will have lost 30% of a charge that should have never been made on my card in the first place. BEWARE BEWARE, BEWARE !!!
______
If you order from this company why not just shoot yourself in the head right now. Look at the volume of complaints. We all can't be crazy. Please heed this warning and look for a better company. Spread the word too, so they go out of business
|
|
|
BEWARE CUSTOMERS
May 23, 2011
total rip-off artists
They just scammed me too. For anyone not aware INTERNATIONAL customers BEWARE. As of April 1st 2011 they no longer will chargeback to your credit card you made the original purchase to when you cancel and their site policies say nothing about this at all. They will send after months of waiting a bank check on an American bank. So for international customers living in a country with no checking system depositing costs you exorbitant service fees and also you have to wait close to another month to get the money deposited if you are lucky to even get a refund check. I ordered on 2-15-11 cancelled 10 minutes later and the money was already removed from my credit card. By 4-29 still no refund. I was promised that in 2-10 days it would be in my CC acct and 3 weeks later I get this check from Mother Nature. So when I do finally get my refund I will have lost 30% of a charge that should have never been made on my card in the first place. BEWARE BEWARE, BEWARE !!!
___________
If you order from this company why not just shoot yourself in the head right now. Look at the volume of complaints. We all can't be crazy. Please heed this warning and look for a better company. Spread the word too, so they go out of business
|
|
|
Surrise
May 11, 2011
There is no accountability, no way to get through to them, no way to get them to respond to you
DO NOT USE MYVITANET! If they have the lowest prices, it's only because they have the worst service! I live in central Mexico where I can't get the supplements I need. I placed a large order with MyVitanet on 2/13/2011. I drove 3 hours round--trip to another town where I get my mail two times now to receive partial shipments from MyVitanet. It's been 3 months and I am still waiting for the rest of my order. MyVitanet does not indicate items are out of stock when customers order. MyVitanet does not email customers to let them know they will receive a partial order afterward. MyVitanet does not respond to emails. MyVitanet no longer has a 800 number for customers to call. There is no accountability, no way to get through to them, no way to get them to respond to you. I will never use them again and would discourage anyone else from doing so, too.
|
|
|
Lo Fer
May 5, 2011
Poor Customer Service
I placed an order on March 31 and today is May 5 and I have still not received it. When the item did not arrive in a timely manner, I began checking the order status on their website. Each time the website indicated my order would be shipped in a few days. After about the 5th time this date kept being pushed up, I tried to contact a real person. The only person I could speak directly with was a very rude representative who told me that he did not feel he needed to apologize for any delay as there was nothing that could be done when an item was backordered. He was extremely abrupt and at first told me he did not have a supervisor I could speak with. Eventually he transferred me to a voicemail from which I have received no response. I have called back 3 times and left a message and have still not heard anything back. I also registered a complaint on line and the response I received in no way addressed my concerns. It just said the item was backordered. I emailed yet again but have still not heard anything. I also actually found a number on a website for the founder Mark Kowalski and got his Sprint voice box and he has not returned my call either. After reading other reviews, it sounds that if I cancel the order, I will have a tough time getting my credit card credited. I don't know what to do at this point. Do not order from this company---it is not worth saving a few extra bucks.
|
|
|
Loopster
May 3, 2011
A bunch of crooks
I ordered bio-freeze. The money was taken out of my account. I have seen several phone numbers, none of which you can talk to a live person, they just direct you back to the web site. The web site said they needed a password # from me, I asked to have one sent, they never replied. I have been waiting for over a month. A bunch of crooks!
|
