I have been trying to get a credit for a spray bottle of Biofreeze that arrived and was almost empty. I ordered 4 bottles and the other 3 bottles were fine. I had requested a new bottle sent free of charge but was told 2 billing cycles to get the credit.

I have also had issues with waiting over a month for product since they keep changing the ship date continually! However, they do charge your credit card immediately which is WRONG!

On this last order, I have had all kinds of issues with changing an email address and several messages back & forth which took over a month to achieve so I would have proper access to the site and in order to have them send responses to the correspondence regarding the credit I am looking for. I have never dealt with a company that is as inadequate or as USER UNFRIENDLY ever before. I will never order again as I do not need this frustration over an order and I will find another supplier of my Biofreeze.

I asked for their address and was ignored but found the address by reading the reviews on this site and another customer supplied me with the address. I sent copies of all the messages and a letter explaining my frustration to that address to make them aware of how dissatisfied a customer I am. I will be submitting a claim to my Mastercard company to go after above mentioned credit.

Here is what I just wrote to them in response to an email which was a lie as they were promising that the credit would be done soon which I DO NOT BELIEVE FOR ONE MINUTE:

"Thanks for feeding me a bunch of lip service because that is what your words are!!! You need to see that it gets done so that Better Business Bureau does not have to step in! Your saying that your Accounting Department has to have it done manually means not one thing to me! It is all a bunch of garbage and putting off what should have been done a couple of weeks ago! If you had a good customer service and good operation, this credit would be applied quickly! Hmmm isn't it strange at how quickly your BOGUS COMPANY manages to charge my account before something even ships which is WRONG!!!YOUR ACCOUNTING DEPARTMENT NEEDS TO BE AS SPEEDY CREDITING YOUR CUSTOMERS AS YOU ARE IN SCOFFING THE MONEY FROM YOUR CUSTOMERS ACCOUNTS! I have been totally informed by Better Business Bureau how poorly your company is run by the multiple cases they have against you! GET THIS CREDIT DONE ASAP to eliminate one more case for them to have to be involved in. You should be closed up and not allowed to run a business!!!"

TO ALL OF MY FELLOW ON LINE BUYERS...DO NOT ORDER FROM THIS COMPANY...THEY DO NOT DESERVE YOUR BUSINESS AND NEED TO BE CLOSED UP!

Ordered BioFreeze for great price from their website on 12/8/10. They responded with they are out of stock (though website didn't say it was backordered), and suggested I substitute it for freezeRX for the same price, which they had. I responded that I wanted BioFreeze.

Three weeks later I still didn't have my BioFreeze, so contacted their customer support (via their website) and asked for an ETA on my order. No response. I repeated the request every few days, but never got any response from their customer support, even when I threatened to inform their CEO that they weren't answering customers emails! Nothing.

Fast forward to 1/3/2011, I've still heard nothing about my order (nearly a month later). The "Order Status" on their website still says backordered, but no ETA and no responses to my many requests for information. I try the "Report a Problem" link on their website, about my order. But days pass and no response from that either.

Finally, with still no answer and no product, on 1/9/11 I tried to cancel my order. I tried this via their website's 'Cancel my Order', but got the error that it was too late to cancel it! Although it is still backordered and they charged my CC on 12/8/10, and couldn't tell me when I'd get it - their website wouldn't allow me to cancel it!

So, on 1/9/11, I sent their customer support email address a high priority email with subject of "Cancel my order immediately". I received no response.

They have no number you can call and they don't answer their customer support line (which the THE only way to reach anyone). So, after 6 weeks of this, I called my CC company to have them reverse the charge for the order...which they did, temporarily.

I went ahead and ordered my BioFreeze from another website and got it in about 4 days.

On 1/28/11 I received the BioFreeze package my MyVitanet (nearly 7 weeks after I placed the order and nearly 3 weeks after I canceled the order). I emailed them to tell them that the order was canceled on 1/9 and that I would send it back if they paid for the shipping. I got no response.

On 2/25 I got a notice from my CC company that they reversed the credit based on the merchant (MyVitanet.com) saying that they fulfilled the order.

Now I'm stuck with a package I would have to pay to send back to MyVitanet. I don't need it because I got a full supply from the other merchant, but I've paid for it. I'm now having to dispute it via my CC company. This was 7 weeks of hassle while I was trying to get my order fulfilled from MyVitanet since the beginning of December. And now it is nearly March and I'm still in dispute about the order.

So, my caution to other consumers is to be weary of ordering from MyVitanet.com or any of their many alias websites (see other complaints for those details). Their customer service is non-existent and their business practices are suspect. If you don't have a product, you should warn consumers of that when they are trying to purchase it. When a consumer cancels and order, you are liable to cancel it. And, most of all, when you are an online business, you MUST give consumers a way to reach you and you must respond to their requests and answer their reasonable questions.

NOW I see WHY there is no way to reach this company by phone, ONLY by email!!! Ordered Biofreeze from them on NOVEMBER 18, 2010, & just received my order on DECEMBER 29, 2010, SIX WEEKS LATER!! NO contact from them, stating there would be a delay. When I finally found a way to email them, I was told (via email) that because their prices are low, they often run out of stock. I had to buy 4 small tubes of Biofreeze while waiting on my order, which negated any savings I'd have had getting a cheaper price from them. Found comparable prices on eBay & WILL NEVER ORDER FROM THIS CO AGAIN & I SUGGEST YOU DON'T, EITHER; BELIEVE ME, YOU WILL REGRET IT!!!

Placed an order with company on 08-14-09, they charged my AmEx on 08-17-09.
As of 08-21-09 they still did not fill nor ship the order.
I canceled the order via phone with a Maureen.
As of today’s date Thursday, September 03, 2009, they have not credited my AmEx account.
I have tried to call them numerous times and cannot get thru to speak to a person.
Please let others beware of the POOR customer service they offer and that they are quick to charge your credit card even before they ship the product.