Incident
Today in the morning a got a rental car using free Day Certificate. First they try to charge me $43.00. I told the lady that you have a Free Day Certificate why you are going to charge me $43. She found out that she made a mistake. The total was $6.03. This evening I returned the car. The person in charge to check the car charge me again $43.00. I told him why. I suppose to pay $6.03. He told me because I returned the car not full of gas. I showed him the receipt and I told him to check the gas. He refused and told me that this is not his problem, I have to check it in the office. I went to the office inside the parking. I show her the gas expenses. She removed the $16 for gas but still I have to pay the $43. It does not make sense. How come I have to pay the same $43 although she deducted the $16. She said that I have to go to the main office. I toke the car key, and I told the first gay who want to charge me the $43 dollars that I will not return the key till Thrifty fix this problem. The way told me to charge extra $50 on my credit car. I went to the main office and I show the gas receipt and the $43. That person told me that he will not fix the problem if I do not give him the original receipt I got this morning and if I do not give him the car key. I told him that I want to speak with the supervisor.The supervisor was not at the office. I decide to speak with another person. I show him the original copy and he still told me that I have to pay $43. I have to explain him the receipt show. The precept show 6.06 taxes to pay +$43.0 -$43.6, meaning a total of $6.03. Finally he understood, then he told me that I have to pay the $16 in gas. I show him the gas receipt. Finally he charge me the $6.03. I gave him the rental car key. When I came back to the parking the pick up my personal car, the first person who charge me the $43 and illegally charge me for gas, told me again that he will charge me $50 dollars to my credit car if I do not give him the key. WHAT type of system and EMPLOYEE do you have. Not only you want to steal money from me but also treat very poor your frequent rental car customer.