I had ordered a motorola h-15 headset from n1-wirelesss it said in the ad the item was brand new upon opening the package it was obvious it was not motorola put plastic on the front of the unit and the ear piece has a plastic shield to protect it which this did not plus the speaker has some sort of glue on it which I had to remove and the front of it has marks where you can see it either was used or refurbished . Plus motorola send additional ear plugs for it which it only came with one. I wish I had paid the price and went to legitimate store at least I would have know it was brand new.