This company somehow used stolen credit card information to charge my credit card with almost 300.00. As a result, I had to cancel my account.

My experience with N1 Wireless was terrible. I purchased a new cell phone. The phone arrived in a box with a broken factory seal (the seal stated “do not accept if this seal is broken”). The phone was packed sloppily, had fingerprints on the keypad, the protective film over the phone display was missing – this phone was obviously not new. Plus, it came with a European charger, which would require me to haul around an adapter wherever I used it, and this was not indicated when I made the purchase. I returned the phone on the strong evidence that N1wireless did not send me a new phone and requested a full refund. Instead, they gave me a refund that is $37 less than the price I paid, holding back the shipping charge and a 20% restocking fee. I spoke with a billing department supervisor to insist upon a full refund and he became insulting. In the end, N1 wireless got $37 of my money for sending me an item other than what I ordered. N1wireless appears to have a culture of disrespect toward its customers. It's Better Business Bureau rating is “F” because of many unanswered customer complaints, and most of the complaints are over “refund and exchange” and “product” issues. An internet search shows that many others have had similar and worse experiences with N1wireless – there are complaints of items being advertised as new and instead being used or damaged, the work “refurb” scratched off of one product, empty boxes shipped instead of items purchased, and the absence of customer service and willingness to believe customer complaints. Just as with me, many others complain that certain employees of N1 wireless are rude, dismissive, and unwilling to believe customers when incorrect, broken, missing, or used/refurbished items are shipped by N1 wireless. My strong recommendation is to never do business with N1wireless. It is very possible they will not ship you the item you ordered, and instead will ship you a refurbished or used item when a new one is advertised, or the item will be broken or have missing parts. When you complain, you will be met with denial and/or rudeness and will not get a full refund. My recommendation is the check out the Better Business Bureau ratings and internet reviews of other resellers and avoid N1 wireless. N1 wireless earned their BBB “F” rating through a pattern of dishonest and disrespectful behavior. Avoid N1 wireless.

Stay a way from buying from www.n1wireless.com Bad service, bad phones. Mine arrived with keypad problem and not working charger. Later I found that it was refurbished phone! (as well as probably all of them on their web site) I had to call always to check/remind if they sent, received, had in stock etc. No apology from costumer service. Beside, I paid shipping $15 (regular ground!) + $8 return shipping (they don't send you free return shipping slip even if they sold you not working item) + $10 restocking fee if you aren't ordering anything else from them in replacement of original item.

This is a terrible co. Does not return phone calls, no customer service. They sent me a different product than I ordered with no explanation. It came in a zip loc bag- not factory sealed, and with no instructions. I spoke with Ashley, x1 she was very unhelpful and they have never sent the instructions. Never do business with this co.

I purchased a refurbished Jawbone 2 headset. It didn't work. I called and sent emails but no one would reply or call back. I finally was able to go to the manufacturer and they are exchanging the headset.