PLEASE stay away from Donna Franca Tours. I have copies of all the email correspondence and the blatant lies are rampant. They (a certain person working there), says he booked, then he didn't book. SWORE he didn't have our credit card, then a flight gets booked - a non-refundable flight!! How was that done WITHOUT a credit card I ask?!!!

Just too many inconsistancies and bold face lies. The travel experience should be one of pleasure when you're paying a travel agent a fee and they get a commission - it certainly is NOT with this "tour" company. Don't be fooled with their years in business. STAY AWAY, there's soooo many more reputable agents out there.

I came in to K-mart to have batteries changed on two watches and a new watchband on one of them.
"Can I help you, sir?"
"I'd like a two new batteries and a new watchband."
"Did you purchase these at Kmart?"
"No."
"Then I can't help you. We can only work on watches purchased at Kmart."
"Why?"
"It's our policy since the first of the year."
"Then why was I able to get a new battery on Tuesday for one of my other watches here at Kmart? She asked if I purchased that watch from Kmart and said that she could not be held responsible if it was damaged and I said that it was a cheap watch and she changed the battery."
"That was a violation of our policy. Do you know who it was?"
"No." I did know that I was not going to turn someone in that gave me good service.
When I was there on Tuesday I also went to the snack bar. How much money are you losing by this policy in other departments?

First this...

Confirmation Letter From The Free Lotto Promotion 2008‏
From: [email protected]
Sent: Wednesday, 23 April 2008 12:57:31 AM
Reply-to: [email protected]
To: My email address


Dear Esteem Winner,

Congratulations you have won £500, 000.00 GBP your e-mail address emerged.
Your ticket number: 023-0148-790-459 with Serial number 5368/05 drew
the lucky number: 29 Contact Account Department-Mr Moris Pedro

Email:[email protected]
FullName:_Address: _Occupation:_
Country:_Telephone:_Sex:_Age:_

Regards,
Williams Johnson
ONLINE COORDINATOR

Then this...Gave address details only to see what would come next...

CONTACT THE COURIER COMPANY FOR PARCEL DELIVERY‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏
From: payout officer ([email protected])
Sent: Sunday, 4 May 2008 7:01:23 PM
To: My email address

FREE LOTTO AWARD CLAIMS AND RELEASE DEPARTMENT.
GOVERNMENT ACCREDITED LICENSED!!!BRITISH(UK) NATIONAL ONLINE INTERNATIONAL LOTTERY IS REGISTERED UNDER THE DATA PROTECTION ACT OF;(Registration U971133B).

ATTN:Winner,

NOTE: The Courier do not accept any deduction or payment after delivery as it illegal and not accepted.

I have been informed by the FREE LOTTO AWARD to anticipate your message. Your information has been
verified and confirmed to relate to a parcel award with cheque bearing the affirm name valued the sum of 500, 000.00GBP (FIVE HUNDRED THOUSAND POUNDS STERLINGS) which is equivalent to($917, 956.00 USD).
Congratulation, the cheque has been issued in your name and we have concluded the processing of all documents that will facilitate the clearance of the cheque to you after the remittance of the delivery charges by you.

These documents have been securely sealed and packed for security reasons which makes it impossible for anyone to view it until its been delivered to you. Kindly be informed that recipients shall be liable to all cost arising for the delivery of the winning award. This is due to Legal law protecting all winning funds misapropiation.

COURIER DELIVER OF YOUR WINNING FUNDS
TNT Global Express
Central Pk Est/Mosley Rd,
Trafford Park Manchester, M17 1TT UK
TEL:+44 704 575 3143
TEL:+44 704 575 4462
FAX:+44 709 286 9036
Email:[email protected]
Mr Alex Powell (Dispatch Officer)
You are advice to email the courier company with this Order number GX32472235, the order number should be the subject of the email you are sending them also you are to send the courier company your full name and your contact address with your telephone number so that they can get intouch with you.

Most Importantly, The parcel has be Insured by the Insurance company, as the delivery content has to be insured in the United kingdom insurance firm, before it can be delivered to you via courier due to the diplomatic content of the package that is been delivered. Failure to produce the delivery fee will mean refusal of package delivery by the courier service so as to enable this company secure her good name they have always maintained here in United kingdom. The insurance is the International law guiding the authentic delivery of diplomatic document since any package delivery without the insurance will be illegal..

Also be reminded that the deadline for the claiming of winnings is exactly two weeks after the receipt of this email. After this period, your cash prize will be deemed to have been forfeited by you and will be reused in the drawings of the next edition of the lottery.

Yours Sincerely,
Foreign Services Manager,
Claims Release Department,
Free Lotto Award

And then...

TNT COURIER EXPRESS (COURIER COST/PAYMENT INSTRUCTION)‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏
From: Alex Powell ([email protected])
Sent: Tuesday, 6 May 2008 5:21:10 PM
To:
TNT
PostExpress
TNT Managed Services






6RD MAY, 2008.
TNT COURIER SERVICE (TCS)
Customer/Delivery Services Department
Central Pk Est/Mosley Rd, Trafford Park
Manchester, M17 1TT UK.

PARCEL ORDER NUMBER
Reg order no: GX32472235


ATTENTION: My name

Welcome to TNT COURIER SERVICED (TCS). We are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.

Your package containing your cheque, original copy of your certificate and security documents alongside your consolation prizes have been picked up from the UK Lottery head office and is ready for dispatch.

Package Contents: Cheque, Winning Certificate and Security Documents.
Weight of Original Winning Certificate:

0.12g
Weight of Bank Cheque:

0.6g
Total weight of Parcel

0.18g
Total Net weight of Parcel

0.20g
Colour of Parcel

Brown
Parcel Packaging

Bonded


Delivery time :...( time of recipient's availability)

Service Options: You are required to select a service option below.

The options, together with their associated conditions
are presented below:


Option:1
TNT EXPRESS DELIVERY (Overnight)
Mailing ;...£60.00
Insurance...£214.00
Vat (5%)...£026.00
TOTAL...£300.00=====or===$590.91USD

Option:2
TNT PREMIUM SERVICE(2working days)
Mailing... £72.00
Insurance...£158.00
Vat (5%)...£012.95
TOTAL... £242.00=====or===$476.69USD

Option:3
TNT REGULAR SERVICE(4working days)
Mailing ;... ...£32.00
Insurance...£85.00
Vat (5%)...£30.00
TOTAL...£147.00=====or===$311.00USD

MODE OF PAYMENT
The charges are a little bit high because of the Hardcover insurance Policy we have undertaken incase of loss, Damage or Theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery(C.O.D) because we don't accept cash.

Note:that your delivery charges cannot be deducted from your winning prize due to Article 1186 section 45 subsection 2.3 of the United Kingdom Constitution as relates to Financial and Courier matters, which are duly codified in the United Kingdom law.hence you are to note that the delivery charges must be provided by you before your prize is delivered to you.

You are to make the payment for any of the option you have choosen through Western Union Money Transfer so as to enable us speedy up the process of delivery after indicating to us the option you prefer. You are to locate the nearest western union agent to you and make the payment in Favour of our Accounts Officer Mr.RAYMOND SMITH with the Details Below:

RECEIVERS INFORMATIONS Which is our account officer,

NAME OF RECEIVER: RAYMOND SMITH
ADDRESS OF RECEIVER:Central Pk Est/Mosley Rd, Trafford Park
Manchester, M17 1TT UK.

You are to send the following information via email as they appear on the western union transfer slip:

Sender Name:

Sender's Address:
Receiver Name:
Mtcn (Control Number):
Amount Sent:

You are to send a copy of the evidence of payment to me and your claims agent as well for confirmation. A Confirmatory Email shall be sent to you Immediately we Confirm your Payment.

As soon as we receive confirmation and evidence of payment of the above charges, we shall dispatch your parcel to you immediately. The date and time of departure and expected date of delivery will be sent to you. It will take twenty-four hours to get your parcel delivered to you. You will be required to sign for the parcel and to do this, you will need either your international passport as identification or your driver's license.

All orders not delivered within Ten (10) working days from this communication will be returned. Please ensure that you confirm your delivery address.We are glad to be of service to you.

Kindly Note that you are to inform us of the option you have choosen while we await your Evidence of Payment.

Sincerely,
Mr.Alex Powell,
(Dispatch Officer)
TNT COURIER SERVICE
Please do call customer line for confirmation.
TEL:+44 704 575 4462
TEL:+44 704 575 3143
TEL:+44 704 572 4025

TNT COURIER SERVICE ® as one of the world largest Courier offers a full range of services for Courier company and other financial institutions.

I had canceled this service after I learned there was a charge of $39.90 a month, not a one time charge. But I am still being charged on my credit card the $39.90 a month. I am requesting this charge be canceled as of May 05, 2008.
Thanks
Horace

I see I am not alone. Noticed an unusual $12.95 deduction in my checking account. I called the number listed in the charge line item for CIC triple advantage. As with everyone, I opted to use the "free" service once nearly two years ago and told them to close the account as my company offered a similar service. Unknown to me, they set me up as a "member", and started to debit my account. I am a busy man, without a lot of time to scrutinize small transactions, and guess it's my fault that I didn't notice the debits earlier. Anyway, I called to see what was happening. Spoke to John# 4281, then finally a supervisor Sahah# 4239. Both gave me the run around, and Sarah was rather rude - telling em I never canceled my account..and was being provided these services so they could not provide me a refund. How can I benefit from services I am not aware I have? I threatened to file a formal BBB complaint. They finally agreed to refund me a portion roughly 8 of 16 months of charges. I will pursue additional resources of getting the remaining money back. Beware... Companies like this know full well that once they have your credit card, they can bleed you slowly so you don't notice soon enough. Ron