I had ordered a product online through naaptol.com on 4th Dec'10. The payment for the same got processed immediately. I spoke to the customer care representative of the site as to when the product would be delivered to me. He told that my order has been processed and the product would be delivered within 7-10 working days. I again called up customer service after 3-4 days to have an update on the status. He told that the product ordered by me was out of stock. I asked him to give me an idea on how much time it will take to get it delivered. He told he can't give an idea about the timing but the same would be delivered at the earliest. I put a couple of feedback on the site through it's feedback section but i haven't got any response. Till date, the status is "stock not available". Now, the question is-Do they have a right to get the payment & keep my order hanging/ on hold. This was really not expected. My 1st time experience on the site has been very disappointing and i am sure the site would suffer if this kind of an indifferent attitude is shown to customers. If they are into serious business, they have to prove it by fulfilling the necessary commitments on time.

I bought Blackberry mobile set from Naaptol.com 3 months back after seeing the repeated advertisement in newspapers. It did not work and i contacted them several times but they never responded till now. Later on i contacted local service center of Blackberry and come to know that my handset can not be serviced by them as they only do service for phones bought from authorized outlet of Blackberry. Naaptol.com bought sets from Ritco & Co., Gurgaon to whom i visited 3-4 times and after wasting lot of time it was found that handset was faulty and replaced by them 2 times . It is still not working properly. I came to know that Ritco & Co. bought cheaper lot from some other country and selling in India without authorization from Blackberry. I feel company like Blackberry should not allow such practices as they are reputed name in international market. Naaptol.com is fraud online shopping company engaged in such type of selling. Pl. do not come in trap of such a company. For more details you may contact me and i will provide the documentary details. Deepak Gupta