Always took my family to Nandos at least three times a month, on Thursday the 17 th February, 2011 took my three kids to Nandos in Barking, after their drama class, and ordered one full and a quater chicken with chips, drinks and portuguesse chicken liver and roll. The chicken was like puree, too salty and very oily, basically I couldn't eat it. When I compained to the Manager he told me that the sauce is usually salty and maybe the chef put too much. I have had chicken liver there before, and that was not how it looks or tastes. I found that excuse unacceptable to pay £5.99 for rubbish food is not something I want to do during this hard financial times. I expect Nandos to send out food that is consumable. I was not impressed with the Manager's attitute.

Ever since New Management at the Nandos Camps Bay Branch:

1. Bad service (orders get mixed up and lots of delays)
2. Food cold
3. No perinaze
4. Extreme Hygiene problems (bottles and tables ridiculously dirty)

And so the list can go on and on. Bottom line, wake up guys, I am aware this is South Africa and we're not at the top of the service chain, but really now, neither are we that 3rd world country everyone keeps referring to.

I would really be ashamed to be associated with the branch - this being referenced to the Nandos food chain.

I placed an order at 7pm which was for delivery from the Nandos at Sloane Square. After 35min I called them again to ask how long the food will be and I was told that the delivery guy had already picked up the order and I would have to wait as there were a lot of orders to be delivered. Eventually when the food finally arrived at 8.05pm it was so cold. I ordered the peri-peri chips but the one that was delivered was plain. Even after the food had been heated in the microwave it was tasting like rubber. And when I finally dug into the chicken I found out that it was half cooked!!! Firstly, if there is a delivery service been offered surely they need to make sure that the food goes out on time. Secondly, food needs to be cooked properly. Thirdly, orders need to be taken correctly. Nandos is one of those places where the prices of the meals have increased by so much and yet people still support you.

For a company that prides itself on a 'hot' service, it is quite sad that they cannot deliver on their brand promise. I went to Nandos across Epsom Downs in Bryantson and ordered myself a chicken wrap meal along with my friends. I placed the order at 13:19 and went to go sit down with my friends. Both my friends' food came and mine never came even after I kept on asking the waitresses on how far my order was. At 13:45, my order still had not arrived, so I went to the manager to complain. He didn't seem phased by my experience and answered a telephone call while I was standing there. He then offered to get the food for me for take-away only to realise that my order had not even been prepared. I then asked for my money and left. My do I have to go hungry for food I had paid for. Do you know how much pain you go through when your stomach is growling while your eyes are feasting on your friends' food.

On Thursday 01 October 2009 my wife, daughter and I met a friend and her son for dinner at Nando's Rivonia, we enterred the store around 6:10pm and had left at around 7:30pm. during this time my wifes bag was stolen. The strangest thing is that the section we were sitting in was only occupied by ourselves and staff for majority of the time that we were there.

On enquiring if we could look at the CCTV footage we were told the manager at the time, namely Janet, did not have access to the system and we had to wait for Gordon (the actual store manager) to come and assist us, once Gordon was available we went and looked at the system which was not even turned on, Gordon promised that there is an off site surveilance system and that he will request the recording from them. Obviously not seeing the serverity in the matter no one bothered contacting us, until a week later that I had to call them back to find that their 'off site surveilance' system was not operational either.

All this after I had a chat to the owner, Brian, on the evening of the occurence, and he promised me their full cooperation with the investigation.