I called Nandos Rosebank to place a telephonic order for collection at 17h00 on 180909. The lady who took my order was quite abrupt and after I asked for an item to be changed, she responded with a dramatic 'OH MY G*D'. I was stunned at this disgusting customer service and asked her, 'excuse me?'. She responded with, 'is there anything else?' I then told her that yes there was - i would be coming there immediately to have a chat with her and her manager. I asked her what her name was and she said Nomsa.

I arrived at Nandos and asked the cashier if there was a Nomsa there. She immediately started chuckling knowingly and said that Im mistaken, theres no Nomsa who works there. It was clear that she knew exactly what the situation was, but she wasnt going to be any help. I asked for the manager and told him what had happened on the phone and that I wanted to speak to Nomsa. He said there was no Nomsa working there and he turned to the three ladies behind the counter and asked them which had spoken to me. The lady told him who she was - She had lied on the phone about her name because she knew how rude she had been. She didnt apologise, or even say a word to me after that.

Yesterday, we decided 2 treat da family having fasted the whole day. We placed our order at 18h00, well in advance.There was only 1 cashier [a young gentleman]. We received order in good time too, there were only 2 staff members attending to handing out the orders ..on opening bag, i discoverd that order was all wrong, although my slip attached to the brown bag has my order correct, someone messed up in the kitchen !!! By now the q for placing orders has grown so long & trying 2 get the attention of the staff handing out the orders was near impossible. Cos the time is now dragging on and being anxious to feed my 7 yr old [who has been fasting all day ..!!!] as soon as its Maghrieb. Finally, i grab the attention of the female at front desk who now has decided to rather fill up rolls and greek salads, instead of helping call out orders, she then tells the male to c 2 me. After waiting another 5 mins, the male realises my order still not rite & goes 2 kitchen 2 fix it ! By da time i got back 2 my table, the rest of my order was now cold! The chicken was hard and dry ! It was such a disappointment & waste of R150.00! Cum on guys, surely u know its Ramadaan and wot its all about ?