I have been experiencing endless unsatisfactory customer service from the Nashua Mobile Branch in the Centurion Mall. I upgraded my contract in October 2010, one of the sales staff suggested the Nokia E72, which I agreed to. What the staff member didnt tell me is that there was a stock shortage on this particular phone. I followed up on a weekly basis by visiting the branch personally. Eventually after 4 weeks I received my phone. I activated the phone on the 26 December, there was clearly a problem with the phone. I returned the phone to Nashua Mobile on the 31 of December and requested a new phone. I visited the branch again two weeks later. I was informed that the phone was with the technical department. It was very clear that no one in this branch followed up on the handset progress. Surely this should be done on a weekly basis and should be communicated to the client. On the 23 of January I visited the branch again to follow up on my handset. As I walked in, there was another customer complaining about the service. I was assisted by a rude and very arrogant gentleman. I explained my problem and indicated that I wanted answers and not another excuse… “We still waiting for the technical department to get back to us”. It first took about 10 minutes for him to log into the system. He then proceeded to speak to me as if I was a child… again starting with excuses. The handset was still with the technical department and then indicated that they could not replace the handset, as there was no stock available. At this point another gentleman walked into the branch, he overheard my conversation and suggested that I deal with the Midrand branch directly, he proceeded by complaining about the bad service he received from the Centurion branch. This was the third customer in 30 minutes that complained about the service levels. What happened next was just the worst customer service I have ever experienced. The gentleman placed a box of accessories on the table, apparently this was a loan phone. As he walked out the gentleman assisting me asked him where the phone was, he politely answered that he had already returned the phone and walked out. In front of all the other customers in the branch the gentleman assisting me, responded, “well I was only asking” another staff member next to him started laughing. I was completely chocked…. I commented on their totally unacceptable attitude and behaviour and insisted that they give me the franchise owners number. The gentleman assisting me refused. I told him that I was going to report his bad conduct, he very conceitedly replied and said that I am welcome to do this and proceeded in giving me his name. Nashua Mobile seems to be very eager to lock their customer into contracts but their product delivery / support and customer service is absolute appalling and totally unacceptable.