i took a contract cellphone with nashua mobile and was inform that my cotroller is thuli of randburg nashua mobile's head offices. The said thuli admitted that she errored by not recording payments that i have made by cash on their system thus my credit records says that i am behind with my payments. She promised me that she will sort out the problem but to date nothing has been done. I tried calling the randburg head office but i had to hold the phone for an hour for thuli who didn't even answer my calls. I had to drive to the head office to try to address the issue personally and upon my arrival i was informed that thuli was not on duty and they can't help me. Upon an unpleasant behavior on my part they gave me a piece of paper and promised to sort out the problem within 5 days. To date my credit record problems haven't been sorted and i am prejudiced for someone's failure to do her duties thus i require assistance

I arrived in Zambia on Sunday evening and I immediately connected to MTN Zambia. I tried to call my wife but I was unable to. After trying a number of times I ended up sending an sms instead.

On Monday morning I tried to sort this out by contacting my SP (Nashua). In fact, I initially sent an email to Nashua on Sunday evening (hotel wifi). Nashua advised me that everything looks fine from their side (both International Roaming and Calling is Active). They said that they even contacted MTN to check and even from MTN's side all was accordingly. They then advised me to Restart the phone so that it may pick up the network. Which I did, but still no success.

When I checked my mails, I got three responses from Nashua (I copied two people), all saying the same thing. They also said I should remove the battery and SIM and wait for up to 15min. If that doesn't work I should choose the network manually. I did all that but still no luck.

I can send and receive texts and also incoming calls but no outgoing calls. I can however make an outgoing call to MTN Call Centre (+2783173), however, these guys are unable to assist me cause I'm on Nashua. They keep on saying I should call Nashua.

I dont know where to actually start. but mainly that i have had a problem with my billing from Nashua almost EVERY month for over two years. to the Point that i have been dealing directly with Feroz in the MD's office. getting bills in excess of R4000.00 for Data, and being told that i was one of 37, 000 clients of MTN who had been billed incorrectly since September last year. and i had been billed up to R17 MB in some instances.

today i have been softlocked on both my accounts one a 750 and the other a BlackBerry top up. only to be told that i have to pay up. then i get put on hold for the longest time only to be cut off. Feroz and some person named Sanjay that i do not know seem to have decided to play ***.

i am extremely dissapointed in the overall service i have recieved from Nashua... i am now stuck with no mobile access and i would have expected someone to call me back to try and resolve this., but feroz is not even replying to email.

this is unacceptable service... i could go on with issue after issue but there is seriously not enough space here, fortuantely i have every email sent over the last two years between my self and Nashua...

I took out a family top up for my children in November (two additional contracts). With the contract they got the Nashua comes with music and the brochure advertised speakers. After signing the contract I was told that The Glen had no stock of speakers but they would call me once they had received new stock. Repeatedly I have gone in or called the store to be told that there is a problem and they are sorting it out. Two weeks ago I was told that there was a problem with the special and the time I took out the contract - no speakers for me. I then explained that the reason we took this contract over extending my existing contract was for the speakers. Prayer than said he would talk to his manager and come back to me. Yesterday when confronting Prayer as to lack of response he said that he had not done anything about it and would not be doing anything as he was busy with stock and had been for a month. He also said that he had passed on my numerous messages for the manager Francois to phone (as they do not give out the managers number) but todate no phone call. The service has been shocking, once Nashua have you 'contracted' in there is no such thing as customer serivce!

I received a call on my work phone from Autopage offering me a cellphone contract yesteday.. It was obvious that the agent had my latest Nashua Mobile statement in front of him as he was able to tell me how much my last bill came to and how much I would be 'saving' by having a contract with both Nashua and Autopage. To put it simply, I don't appreciate you giving my details to people who are going to phone and irritate me.. This is not what I signed up for when I got my contract with you, all I asked of you was a phone and an MTN cellphone contract. Other 'services' are not required. I've also received calls from Cell C since signing up with you guys and the agent confirmed that he got my details from my current contract- you guys! Don't you already make enough money by ripping us off with high charges, do you really need to sell our details to other companies as well???!!!