After leaving my phone at Nashua Mobile Blairgowrie for 2 weeks for a software upgrade, after they promised that it wouldn't take longer then a couple of days, I go pick up my phone and I get told that the repair price is R250.00 I am more then willing to pay this for my phone, the only problem is that it is not fixed. This is totally unacceptable and I really think they need to get their act sorted out.

I submitted an insurance claim for a lost phone via fax as stipulated by Nashua Mobile. I made a follow up call after about 2 hours to enquire about the turn around times for finalising the claim. I spoke to one Nathaniel who insisted that the fax was not received. I explained to him that I have a fax transmission report confirming that the fax went through. I re-sent the fax, this time via email to Nathaniel. I wanted to know if there is any way in which the claim could be expedited. Nathaniel tells me that I am free to go to any Branch and get a SIM swap. I explain to him that an active SIM card in the absence of a phone is futile. It still does not solve my not having a phone. I get told that the claim will be attended to within 72 hours! This is absurd. While I understand that there are numerous claims, I find the feedback quite disgusting. The inconvenience is astounding.

In the last week of December 2009 I signed a contract at Nashua Mobile West Rand Crossing for a 3G contract and a modem. I received the package, and tried to install it on my PC. After numerous attempts had failed, I tested the modem on my wifes PC, and it worked fine. I them took the modem back and explained that the modem was not compatible with my PC. I was told that they would send the device in for repairs. Two weeks later i was called and told that it was repaired, I reluctantly collected the device and retried to load it on my PC and once again failed. I took the device back to the store and spoke to a lady named Brenda, I explained again that it was not compatible with my PC. Once again I was told that they would send the device in, . On receiving the device again, I was told that they tested it and it works fine. When I returned it again they sent a technician out who confirmed that it wasn't compatible with my PC, he told me that he would call and come out again with a different modem. Two weeks later having not received a different modem, I took my entire package back to Brenda and told her to cancel the contract as it has not been fulfilled. It is March and no response.

I did not receive my itemised bill for calls made in January. This is usually emailed to me monthly (and I am billed for it.) I requested (via the 'contact me' service on the website) the itemised statement and was sent the wrong one. After pointing out (via email) the error I was sent garbage information. After saying (again via email to the same person) I cannot use the garbage information sent I was ignored. Subsequent follow up emails to the same person were also ignored. I made another 'contact me' request which was ignored. I made yet another 'contact me' request and finally received a response (automated, but hey at least it was something) ... saying the request had been completed, but in reality nothing had been done!

I'm complaining on behalf of my son. We opened a new contract with Nasha Mobile & settled for the Nokia 5800 contract. My son only had the phone for 1 month when it started giving problems. The memory card switiching off, does not read the memory card & always reads memory full. It doesn't always open the photo galary.

We handed the phone in on the 07 Sep.2009, received the phone on the 23 September, with the same problem, returned it immediately. Received the phone on the 6 October & again had to return immediately with the same issue . Received the phone on the 5 November, could not believe it, but the same problem & had to resent the phone in for repairs. I was told by the call centre that I cannot get a new phone, I will have to send the phone in for repairs everytime because the 7 day period is over. I asked if I could refer this to someone with higher authority but was informed that it's not possible. I'm really dissapointed & cannot explain the frustration, but yes, I still have to pay the monthly installment with no phone. Will we never have a phone again, but pay the contract. This is so sad that we are all ripped of by providers...