Tues 6th Oct 2009 i applied for a cellphone contract via their online website. Received a ref number (144171). On the website it also requires you to draw up and send through additional personal information to be faxed back to their call centre number: 0112079013. This was done around 2pm on the 6th. No response was received from the company an entire day, the 7th.

Today the 8th, from around 9am ive been calling the sales call centre number: 0861 531 531 begin_of_the_skype_highlighting 0861 531 531 end_of_the_skype_highlighting repeatedly. It is now 1pm and ive stil not gotten through. I spoke to and heard the voices of 5 different people but ive got no where with this application. I was told to speak to a Julian Green but the 3 times i got through to him he could not hear me, yet the previous persons on the same call could hear me. I gave one gentlemen my ref number, he told me abt Julian, could he not give this ref to Julian so he would know im trying to call in? Julain cant hear me so i go on hold or whatever it is and eventually it sends to me a mailbox option to leave a voice message. I HAVE ALREADY filled in the 'Get us to call You CONTACT FORM' (144396) & still no one responds not even get a call back or an email.

On 25 September I requested to have my cellphone number ported back to MTN having spent the last two years on Vodacom. I duly received my new MTN SIM on 30 September - so far, so good. Since 30 September the SIM has not been activated and I have been informed that MTN is experiencing a problem with porting subscribers in to their network since 28 September but that the problems was expected to be resolved by 1 October. I was also told that I could continue using my current Vodacom SIM until the problem is resolved.

Today, 5 October, still the problem has not gone away and, what is worse, I am not able to receive any calls or text messages from anyone except if they are also on the Vodacom network. I contacted my service provider, Nashua Mobile, who told me that there is nothing they could do and, to add insult to injury, I can also not cancel the port which I would really like to do because if a 2 year contract relationship with MTN starts like this, where will it end??

Result, I am stuck in a communication hinterland with HALF service and no one who can help.

On Monday 28-09-09 at 12 30 pm I phoned Nashua call centre to ask whether they could phone my daughter as her phone would not work...it was NOT soft-locked...she has paid BUT every time a new month starts her phone will not work...A lady answered and asked whether she could help!!! This lady is NATASHA MOODLEY who proceeded to tell me that she would not phone my daughter as this is not what she is able to do. When I told her that this problem occurred EVERY month she said she could not do it. I was astounded as this IS Nashuas problem. I told her I had been in 4 armed robberies in ONE MONTH and this made me fear for my daughters safety if she had no access to her cellphone. She said there was nothing she could do. I then said I hoped she was never put into a similar position as it showed a total lack of compassion to deny help. I asked for her name (probably about 20 to 30 times) she refused to give it to me and talked NON-STOP so I was unable to get a word in!! I then screamed at her to get her to just keep quiet and give me her name!!! She put me on hold for approx 20 miNs and then cut me off. NATASHA YOU LACK PEOPLE SKILLS AND SHOULD NOT HOLD THE POSITION YOU HOLD!!

I had a really bad experiences and contract with Nashua for 2 years which finally ended in June 08. (My bill was about R500 per month and I hardly MADE OUTGOING CALLS) I was determined to change SP's however a person at Nashua convinced me to stay and helped me to choose the phone that would best suite my needs and a contract to suite my usage so that there are no hidden or escalating costs.

Basically I would pay a little more for the contract, but that included extra free minutes and sms bundle. Hence I WAS TOLD I should EXPECT TO spend on average R650 + R59 + R110 per month = R820 per month.

My first bill never arrived however R 1, 175.41 was debited from my bank account on 2009-08-05. I called the branch several times and left messages, sent emails asking for a statement to explain my high account. I was eventually sent an abrupt email back with a bill with no breakdown as to the phone usage. I called head office several times asking for a supervisor as still no-one could explain these high fees. The supervisor never got back to me.

I called the branch again, expressing my concern that it was almost time for the next month’s bill and the problem hadn't been sorted.

Firstly i would like to thank Selwyn S for his effort to assist me in this matter. But i'm still waiting on the Nokia E63 that i was suppose to have received a week ago. This is an utter disgrace!! Please dont advertise phones if you have a problem with stock!!! If you respond to this i would like answers or even better, that my phone is on it's way... And once again... thank you Selwyn S i know it's not your fault!!!