My cell phone contract came up for renewal and I started the process of renewal through their call centre on 6 July 2009. Had appalling service from Kishendrin Ramaya and Sechaba Selokoma - between them a month passed during which they had all my renewal documentation to hand without processing my request. Repeated e-mails and phone calls had no effect.

On 14 August I called to speak to the MD - was put through to Selwyn Smit. He did try to resolve the issues, but the new service was still not forthcoming. Several calls to Selwyn to ask the MD to call me, but no response. Selokoma promised a voucher of R50 to make up for my inconvenience (although my costs exceeded that) but the voucher never came.

When the service was eventually activated at the end of August, it did not contain all the elements I had asked for - yet another series of calls to Nashua mobile to rectify the matter .My account shows no correction for their delays either.

On 31 August I made one last attempt to speak to the MD, and was again put through to Selwyn Smit’s extension (who was on lunch and still appears to be ). No call back yet.

I had a 24 month contract with Nashua which epired on the 5th of May 2009. I went to Strubensvalley on the 6th of May 2009 to inform them that i won't be renewing my contract. Brenda who helped me then asked for a letter of termination, i handed the letter over to Brenda and she promised to send my letter to Head office for processing. Since then i haven't received any statements from Nashua let alone hear anything from them. On the 28th of August i received a call from Siphiwe from Nashua's Head office informing me of my balance of R892.00 which is in arreas. I told him that i cancelled my contract and he told me that on their system they don't have a cancellation letter but a letter for porting. I went back to Brenda at Strubensvalley and she told me that if i want everything sorted out i must just pay the money.My question is what are the charges for i can't make outgoing calls, send sms, i don't even have a voice mail. I feel that as i client Brenda should have at least explained to me the procedure and the charges involved in cancelling my contract.

I have applied for a contract with Nashua Mobile on the 22 Aug 09. The only reason i applied for the contract was that i was specifically looking for a red phone and obviously that i heard from my dad that he never had problems with Nashua Mobile, besides the fact that it was a fairly good deal. Firstly i had a problem cause Nashua Mobile wouldn't accept my marriage certificate. Then i had to go to home affairs to get a printed marriage certificate. After all of that hard work they eventually approved my contract after i personally made a thousand phone calls. Then i was told there was no more E63 stock left! How freaken dissapointing after going through all that trouble. Now i'm told they will only receive stock on the 7th of Sept. Why must a customer wait so freaken long? And why still advertise the phone if you have a problem with stock????? And now i'm still waiting on a number and activation. HOW DISSAPOINTING!!!

I have been with Nashua Mobile for the last 4 years. In July I loaded for the first time, Intl roaming, and was charged R1500 paid from my credit card. On receiving my stmt for july, I was charged R1538, NM upon seeing the R1500, assumes that I paid my acct, no refernce was made to the amt being for roaming on their system. ( their fault) upon complaining, the moved the amt to roaming, which left my acct for 2 months not being charged, and they softlocked my acct. ( this was just before I went on a business trip out the country, which caused a lot of stress)I had to many times explain to them and breakdown the transactions. I sent a mail to the consumer council as well. The next stmt was for R3404, was told the roaming is debited avery month, also a mistake. After lots of calls and stress, they come back after a month, with a breakdown, but charge me interest for not paying, when my acct is and was in credit. Today the 26th Aug, I sent last mail, wanting back my my roaming deposit as I have changed service providers during this time, as well as they need to credit me with the interest charged.

Went to Nashua westrand to collect my upgrade on the 25th of Feb 2010, when I opened the box at home the one button of the phone was very loose, as we went to Welkom that weekend I did not get change to take it back. The tuesday 2 March 2010 the button fell out, I took the phone back the wednesday. Nashua have a 7day return policy BUT accordingly to Nkosana Maphosa from the OBF department they will not supply me with a new phone because, I ripped the button out and that this is physical damage and that Nashua will not replace it.
My argument here is that I have had phones for the past 12 years not once have I ever claimed for a phone because I take care of them!!! Nobody at the Westrand branch opened the box to show me the condition of the phone.This button was damaged in the factory and now I have to sit with a brand new REPAIRED phone, I will NOT have this repaired, if this matter cannot be resolved within Nashua's headoffice, I will have to take this to a higher level. HOW DARE THEY ACCUSE ME OF THIS!!!

Samantha then contacted me today to let me know that they can only repair it because they could not monitor how I have handled the phone during that few days. I am really really really not happy with the this.
To me I feel like they still accuse me for ripping this button out. According to Samantha Nokia does quality checks on all phones, if they did this they should have picked up that the button wat faulty. And she also said that OBF only applies to internals of a phone, to me that buttons are internal as the outside was not scratched the inside of the button was not clued on correctly.