Nashua Mobile

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Category: Electronics

Contact Information
South Africa

nashuamobile.com

Nashua Mobile Reviews

JDBotha0 September 22, 2009
late phone and connection
Good Day

This is now the 22st of September and I am still waiting for my Phone and connection to the Vodacom network.

The first time that I set foot in the Nashua Mobile shop was 21st of August 2009. I told them what I wanted, got the paper work, filled it in.. and every thing was done. I asked if they were sure as I was changing my contract from MTN to Vodacom and got the reply: Yes sir, it will take max 2 - 3 days. I went there again the following Monday and asked again, do you have every thing you need from me because I am leaving town. again, yes sir. The next day they called me saying that they need a port change paper or something and asked if they can email it so that I can sign it, and then send it back. I did.. twice to be exact.. I called them that Thursday (27th) to ask when the phone will be there and was assured that it would be there the next Monday (31st). Well this goes on and on. Never got the phone that Monday. Still no Phone... only empty promises. They have told me things like: The Satellites have not registered my number, the phone is being sent by the courier but has not yet delivered, their is no stock on my phone. the list goes on. I am fed up.

J.D Botha
August 12, 2007
Fraud and cheating!
I will NEVER recommend anyone to sign up with Nashua Mobile. They are quick to sign you up and getting you sorted with a connection – but don’t expect after sales service.

Complaint 1:

I didn’t receive my first statement until after the 3rd month after the call center about this 3 times. I subsequently went to Vodaworld Nashua Mobile and finally received the first statement at mid July. (So I have 3 other missing statements still not in my possession.)

Complaint 2:

I have now for 3 weeks been trying (unsuccessfully) to sort out my billing.
I have on various occasions phoned the 0861412412 number and spoken to consultants and I kept on being placed on hold or referred to someone else.

Let me explain the issue I have. I signed my contract with Warren Blackbeard via a online query. I specifically asked when my billing will be calculated and I have an email response stating that it will be the 1st of every month.

Unfortunately this has not been the case. I have been billed from the 15th-16th of every month. This is an issue as my HSDPA modem interface calculates data usage from the 1st to the last day of every month. (ie. The meter clears at midnight of the last day of the month.)

Complaint 3:

Nikikiwe was the last person I spoke to – I was supposed to be cc on an email to someone else… this was last week Wednesday (1 August 2007). I’m still waiting.

Complaint 4:

I spent 1.5 hours on the phone on the 1st of August and I’m still nowhere closer to having this sorted out.
August 8, 2007
Unacceptable service
Complaint regarding service levels at Nashua service provider

I have had a Nashua cellphone contract since December 2003 with insurance cover costing me R60.00 per month.

On Saturday I visited Nashua in Boksburg and wanted to hand in my cellphone for repair. I was told that I could not get a loan phone but that they would log a call for the phone to be collected from my work address for repair and would arrange a loan phone for me.

By Wednesday I had heard nothing from them and phone customer service. Zigi told me that Boksburg office had not logged a call with them.They could collect the phonen from me but had no loan phones. He confirmed this with his manager, Sagie Kandasamy and would not allow me to speak to the manager.

I find this level of service unacceptable as I need a phone and they were not prepared to even make an effort to assist me.

E. van Niekerk

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