They never replied my email inquiries. They never called me back as promised. They took rent from my tenant's account on June 1, but have not deposited it to my account as of today, June 8. When I called yesterday, a girl told me she would check it and call me back, of course she never did. I called again, she said my money would be deposited yesterday, but of course it never was. I called this morning, I was told the samething by a guy named Ronnie - he would check it and call me back. I asked how long would it take him to call me back, he wouldn't say. I kept on asking, he said by the end of the day. Asked why it should take a whole day, He put me on hold. When they say they'll call you back, it's a designed way to get you off the phone. They delay the deposit to your bank and hold your money to cummulate interest in their bank. If you're considering using their service, stop right now and search for other reputable companies. There are more and more such services available. You have better use of your time than dealing with these garbage people.

As a landlord I have used this company for a number of years to provide credit screening for potential tenants. Their customer service has always been questionable, but now they have crossed the line to blatant disregard of their customers; at least this customer.

As in the past, I faxed them a request for a credit report. 24 hours later, they had not responded. After calling them, I was told that I needed to submit a new subscriber agreement and my credit report would be sent immediately. I complied. Several hours later, no credit report. This time I was told that I needed to submit additional documentation; proof of ownership and several proofs of identity. I was again assured that the credit report would be soon forthcoming. I again complied.

5 hours later I received a "report". It was a single number rating from one to five. That's it. No credit report. Nothing even resembling what I had received in the past; and, nothing of any possible use to me. After an email and phone conversation with someone named Brittney, claiming to be the General Manger, I was informed that this was all I was qualified to receive without spending $50 some more dollars (the website advertises a full credit report for $15.95). I demanded a refund which she refused. When I informed her that I would pass this story on to anyone who would listen, she threatened me with a slander suit.

So here is a summary of my recent experience with the National Association of Independent Landlords.

1. Pathetic customer service. A product was ordered, not delivered, and no attempt made to contact me for the additional information they required.

2. Multiple, well documented, phone calls promising me delivery after submission of more information.

3. Delivery of a product other than what I requested.

4. Refusal to provide the ordered product, refusal to refund my purchase price, and the threat of a slander suit if I went public with my complaints.

I don't think I can recommend the National Association of Independent Landlords.

I am growing concerned about the NAIL as well. I just submitted all of the required information to set up an account with them and faxed in a copy of my drivers license, proof of ownership of my rental property, and the first page of my phone bill per their request. I was told that I would receive a Prequalification Service Report for a tenant and included the tenant's application with all of her identity details. The report was supposed to be sent to me via email by the end of the day yesterday 5/16/08 and it never arrived. When I called to check on it during the day, the person I spoke with did not seem to know what he was doing and kept asking me questions that I had already provided on my fax cover sheet. The NAIL is closed for the weekend. I have left a message requesting a call back to discuss the missing report.