This company called me every morning at the same time for weeks on end. Finally I picked up the phone and was offered an extended warranty on one of our vehicles. They insisted that insurance laws had changed and they required a binder of insurance before they mailed out the policy. We would have 30 days to review it once received and could easily cancel if we decided against it. To date I have never received a policy in the mail, even after calling them to let them know and they again confirmed my address. But they took no time in charging my AMEX $350.00. I called the representative and requested to cancel. He said he could not do by phone or fax. Must be by mail. I told him that was bogus. Also turns out none of their fax numbers or email addresses (4 of them) off their website work. So I was able to coerce Jim into giving me his email address, and once I confirmed it, I canceled. Again he said he could not give me a refund. So I forwarded some info from the Trade Commission regarding emails being a legit way to conduct business transactions these days and also filed an investigation with AMEX. I did get all my money back as well as a refund letter. Still have never received a policy from them. Next step will be to file a formal complaint with the New Jersey Attorney General's office. I have the form sitting here on my desk as I type this.

I was sold a preview policy by a Steve Castelli. I was told that I had 30 days to preview and all I needed was to call to cancel within the 30 days. I attempted once to call and Mr. Castelli told me he would need to speak with my husband to cancel the policy. Upon my second phone call nearing the 30 day, Mr. Castelli told me I would need to send a cancelation letter in writing. I asked to speak to his supervisor because I was quite unhappy about the deception that all it took to cancel was a phone call. Mr. Castelli refused to give me the name of his supervisor. I am very concerned that this policy will not be canceled and am disappointed by the misguided sales tactics and lies that this company uses.