I make my payment on time every month. This month I tried to pay my bill and the company actually refused to take the payment by phone without a payment. Why is this unusual? Their internet system is down. They said the system will be back on line by the 17th. I am daily being charged interest of course and they refused to take my payment. I talked to Richard and all he would do is read from a script. Then I asked for a supervisor. Some lady came on the line by the name of Carmen. I asked her if she was a supervisor. She said I am an assistent supervisor of Quality Assurance. I said I asked for a supervisor. Then another lady gets on the phone by the name of Carleen - I asked her if she was a supervisor. She said no. I asked what is the propblem, why can't I speak with a suprvisor. The lady explained it is impossible to speak with a supervisor. If one is in the building they would have to call you back in 72 hours. I asked for an email address. She said no way we don't have one that we can give you. You can speak to a suprevisor. So all this time of waiting and being transferred was a hoax. They all refused to take a payment, but continues to charge me interest.