Upon submittal of loan package to the lenders loan officer we moved forward with our due diligence. It is Jan 25th.
We were told underwriting was "working on it" .
We moved on and received all our inspections and got all our approvals.. and got the sellers lender to approve all credits and changes to contract. We submitted all changes to our lender. We are ready to close on the 20th.
oh but wait;
Underwriting is still reviewing an appraisal that came in on the 13th of Feb. they still cant get the appraisal corrected/changed to meet their guidelines of having 2 comps less than 6 months old. the comps dont exist we tell them.
they charge us for a second appraisal.. saying that if we do that then all will be ok.
well, guess what? all is not ok still! big surprise.
underwriting is reviewing the first appraisal still to see if it can be corrected to say that there is comps available... .which their are not!
they now bring up a completely different appraisal issue on the 25th of Feb. the day before closing. saying it has to be resolved right now! we did on the 25th.
here we sit still on the 27th.. still dont have their approval.. they have so many files to deal with they say... oh we will get to it soon... they say..
the sellers lender will charge us now for every day we dont close timely... and the bank still cant make a decision...
that is what is happening with these banks that dont know how to lend money anymore.
when will the regulators get it right???

I closed a loan on November 4, 2008 and our loan was fully funded 2 days later. As part of our closing we were required to pay off our Taxes, then National City Mortgage would refund us the amount that we had in our Tax Escrow account (a little more than $5000). The law states that the Mortgage company must settle all accounts within 30 days, so we waited until mid-December and when we haven't received our check we called. The customer Service Rep said that our Check was just sent (December 15th) and we should get it within a week. I asked if they could sent it Next Day Air (at my expense) and they said they would.

Christmas came and went, no check, New Years came and went, no check. I called today Jan 02, 2009 and the customer Rep said that the check was printed on Wednesday.

The customer service rep admitted that they are in violation of the law, but I pointed out that I have been lied to on several occasions, that the check was " in the mail" and that they would send it "next day air".

I am going to pursue legal avenues but wanted others to be aware.

National City Mortgage has this so called counseling dept. and they send you a financial form and a very nice brochure. All This gives you a sense of hope. Unfortunately, it is just a scam. I have been trying to get some sort of workout to keep my home as it is in an upside down loan. I was served foreclosure papers in July. I hired professional mitigators to deal with things as I can't get anywhere.

Everyone tells me the banks don't want your home, but National City seems *** bent on taking it. They want me to pay the original mortgage or nothing at all. They keep citing deficit of income. They have not let me pay anything in over a year. I lost my job of 21 years and needed an adjustment. I am about ready to just give the home back. This is one dishonest institution. Plus they lose my paperwork and claim I never sent it.

I put $42, 000 down on this place and don't want to lose it. I am at my wit's end. My credit is bad now, but now I am employed (2 years) but I just don't make what I used to. I even filed a claim with the OCC and they believed NCM regarding the lost paperwork. It's horrible and frustrating. I would totally like to sever ties with this bank.

I recommend to anyone to never finance with them. They are not out to help the homeowner and are dishonest.

We bought a home and moved in May 2005 from a home that we had financed with National City. After over a year of carrying 2 mortgages because our home didn't sell we went to National city to see if they would refinance for us and take our 15 yr to a 30 yr to lower the payment to help us until the house sold. they wouldn't help us. so in Jan 07 we did a deed in lieu of foreclosure (after losing over 40, 000 and giving them $16, 000 in equity). it took 9 long months but was taken care of in Sep 07. we went to get a loan for our daughter to go to college last month and the national city loan was still showing open and dilinquent and they denied us the loan for our daughter. then i find out from a friend who works at that rotten bank that the amount they sold the house for and the amount we owed they are going to keep open on our account, and I have a quit claims deed in my hand. why on earth would we have ever done a deed in lieu of foreclosure if we would be held accountable for that money. now here i have been trying to lodge a formal complaint against that bank and can't get anyone to help me for the last week. If I could find a lawyer to sue that bank I would because they have defamed our character and have totally been unresponsible about helping us get this resolved. I normally don't do anything like this but I am totally frustrated, mad, angry and needed to vent.

I obtained a home mortgage with National City Mortgage in 2003. We had never missed payments, nor did our homeowner’s insurance lapse. After the birth of our son, I have been unable to work for several reasons, mostly health related. My husband is still working, but it is not enough to even cover the bills. This has created a HUGE financial stress on us for the last 20 months. It has taken all that we have and borrowing money to even make our house payments. Our homeowner’s insurance also lapsed, (which we knew we were required to have) and have been trying to get the funds together for that next.

I had called both National City Mortgage’s customer service department as well as their counseling department regarding our situation to see if modifications could be made to our loan where we could reduce the payments to where they were affordable. They had indicated at that time that they could not work with us to lower the payments. During this time, I had also received letters from National City stating if I did not re-instate my homeowner’s insurance, that they would obtain it themselves. Each month, I would be hopeful that we would have the money for the insurance, but it never worked out because we barely could even get together enough for the payments. As I called National City about the payments, I would also talk to them about the insurance situation. It was obvious they knew we were in great financial distress, due to the recent payment history and the mere fact that I was frequently calling their counseling department. I had asked the representatives on several occasions, “Has National City taken it upon themselves to obtain insurance yet”? The response was always “NO, but you need to get your own together soon”. My response was: “thank God they haven’t got it yet; we are still trying & should have it soon”. I was told this in both 2007 & the first part of 2008. This would lead one to believe that NOTHING HAD BEEN OBTAINED and therefore, we STILL HAD TIME TO GET OUR OWN. It also would lead one to believe, IF NOTHING HAS BEEN OBTAINED YET, THERE IS NOTHING EXTRA TO PAY FOR.
**ESPECIALLY** because we had received NO DOCUMENTATION WHATSOEVER OF PROOF OF AN INSURANCE POLICY. Usually, one does not expect to pay for something until AFTER it is obtained.

Then just March the 6th, 2008, I received a letter dated 2/13/2008 that I was expected to pay over $5800.00 for insurance coverage that I supposeably “have had” since 4/20/2007. But as of a letter I received dated Feb. 5, 2008 they were still asking for a copy of my insurance policy. Which again, leads one to believe it had not yet been obtained. When I read this, I called National City immediately. I spoke to Charmaine Anderson, Customer Service Supervisor. I told her how DECEPTIVE this was to be told over & over again by both their customer service department AND customer counseling departments that “insurance had not been obtained yet by National City” and NEVER RECEIVE ANY PROOF OF ANY POLICY AT ALL, then miraculously out of the blue, I am sent a copy of the policy A YEAR AFTER THE FACT (backdated) and worse yet, the payments I could not already afford raised EVEN HIGHER to pay this bill (which is TOTALLY INFLATED ANYWAY - regular homeowner’s insurance should be about $1600 per year – their amount was $5866.71). Instead of simply adding it to the “back end” of my loan, they remodified my entire loan WITHOUT MY KNOWLEDGE and charged $1200 extra in additional fees to my loan to pay for this. I understand we needed to get our own insurance, but I was led to believe it was not obtained yet by National City, nor again, did I HAVE PROOF OF SUCH until after the fact. The “proof of insurance” is even dated 2/13/08.
Ms. Anderson told me that if they don’t receive my new “modified” (higher) payments (with the insurance payback portion included) that she would not accept the payment, mail it back to me, & I would face foreclosure.

I reminded her about government legislation that has been passed to help homeowner’s in financial trouble and these kinds of practices are what is costing people their homes!
I told her I wouldn’t have consistently called customer service & customer counseling if we were NOT in financial trouble. I had expressed that to them many times very clearly. I also wouldn’t have kept asking about the insurance over & over if I had any proof or documentation the insurance that already been obtained!!
The matter in which this insurance was obtained is totally DECEPTIVE and UNFAIR. Specifically, I am requesting National City to provide several things..

•1.)Show proof of my signature where I authorized them to modify my loan without my knowledge or consent
•2.)Show proof of my signature where I gave them permission to tell me for a year insurance had not been obtained yet, then BACKDATE it and charge me for it.
•3.)Knowing from my many phone calls to customer service that we were experiencing financial hardship, why they did not simply add any fees to the back end of the loan so it would not have cost us $1200 in additional fees & upped our payments even higher from an amount we were already having trouble with anyway.
4.) PROVE that they spent that money and there WAS REALLY COVERAGE during the time they are trying to charge me for, because over & over I had been told it had not been obtained. And again, up until now, this is the first I’ve heard or seen of the actual policy.
5.) Explain WHY I was not informed back in 2007 that THEY HAD ALREADY BOUGHT IT rather than: “they’re going to if I don’t get it soon’. They even had sent a letter stating: “they still needed proof of coverage”.

I believe they are very likely charging us fees that they really did not pay, nor did we have proof of their coverage for the entire year of 2007.
What if we had a claim?
Fortunately, we didn’t. But the point is, WE HAD NO KNOWLEDGE OF IT AT ALL.
Again, I wouldn’t have consistently been asking their customer service department about it otherwise!!! Not only am I requesting these modified loan fees & the backdated insurance fees REMOVED altogether I want my house payments LOWERED BACK DOWN not only to what they were, but we STILL NEED HELP in getting them LOWERED IN THE FIRST PLACE to WHERE THEY ARE AFFORDABLE and we DO NOT LOSE OUR HOME!!

I can understand being charged for insurance from the day they obtained it for that current date forward (& it added to the back end of our loan due to financial hardship) but the manner in which this has all taken place does not seem ethical or legal at all. We would greatly appreciate some proof and clear cut answers as well as any feedback from others who may have also experienced problems with them & what they did. As of this point, our original complaint letter has been completely ignored by National City Mortgage.