In September of 08 my husband and I purchased a used 05 Pathfinder. Not more than a week after our purchase we started receiving letters in the mail about our warranty running out. We didn’t receive any phone calls except from National Dealer Service of America. When I first spoke with a representative on the phone, Shanae, she was very nice and helpful. She explained all the terms and answered all my questions. I told her I would talk it over with my husband when he got home and asked if she would call me back the next day.
Of course as soon as their business hours began at 10am my phone rang. I signed up for the warranty and had her take the down payment of $295 out of my bank account. About 2 weeks later my husband and I had to move. He is in the military and we were given base housing. With all the moving expenses and the slump in the economy we figured it would be financially smarter to cancel the warranty. I called and asked what they needed to get our down payment back. The woman was very helpful when she first answered the phone but as soon as I said we wanted to cancel our warranty she became very snide and rude. I followed all their instructions to get refunded.
I was told 6/8 weeks which would have put the check in my mailbox a week before Christmas 08. That week came and went and we still had no check. We planned on traveling over the holidays so we called the company and asked if they hadn't sent the check yet (and of course they hadn't) if they would please send it to my in-law's house so it wasn't sitting in our mailbox for 2 weeks. They said it was no problem and we should have the check before the New Year.
However in the 9 days we spent at my in-law's we never saw the check. When we got back to our home on January 6, 09 we called the company and got their out of office recording which stated "Our office will currently be closed Dec 23 - Dec 29", but I called on January 6th, more than a week after that recording should have been taken off. We have repeatedly tried to call and we get the same message. Recently however we have been getting a British woman's voice that states, "We're sorry but you've currently reached us outside of normal business hours". Their business hours are 10am - 5pm Eastern Time. I live in Carolina so my time zone is their time zone, and it always says the same thing.
Today January 13, 2009 my husband tried to call and it says the number has been disconnected!! As far as I'm concerned these people have stolen almost $300 from me and I won't stand for it. We will be bringing in military legal services and I will get my money back.
Unfortunately when we signed up for the warranty we did not have internet so we couldn't do research on the company. I hope that if anyone gets contacted by this company and they are able to research it that they stay clear. Even if it means you have no warranty services on your car please don’t get involved with these incompetent, untrustworthy people.