I took the job from NEW last year, choosing a rather grueling schedule after being told that after three months I could change my schedule. Three months rolled around and I was told I could not, in fact, change my schedule. When my doctor signed off saying that I did, in fact, need a schedule change for health reasons, they still denied the changes, saying they did not feel it was necessary. This happened multiple times, even though none of the management at NEW has a medical degree.

The policies are constantly changing without much notice and then we, the representatives, are penalized for not meeting these changes. They told us over and over before hiring us and during training we would never be required to sell anything and yet as soon as training was over we were required to begin selling/offering various packages to customers.

In hiring us we are told about many benefits, including earning paid time off for time worked and for not calling off work. What they neglect to mention is that if you don't work a certain amount of hours you do not qualify for this. They don't even mention it when you reduce your hours. They wait until you have reduced the hours, inform you of this and tell you to change your schedule to increase hours and then when you begin the process of fighting to increase hours again they deny your changes every step of the way.

If you or a family member should become ill or injured and need hospital care, don't expect any sympathy from NEW. They will call and harass you and your family over and over claiming to not have received paperwork, even when it has been sent to them multiple times.

While working at home sounds like a great thing, I would look for another company. NEW management makes it abundantly clear that they do not care about their employees.

On March 14, 2008, my wife purchased a 12-sheet diamond cut shredder from OfficeMax. In Feb 2008, we contacted the warranty number for MaxAssurance 866-805-9095, because the shredder's teeth no longer cut paper. We were advised to call back in a month, when shipping the shredder would be authorized.

On March 23, 2008, we called to ask for our shredder to be repaired or replaced. MaxAssurance told us that the phone call we made in February constituted our one allowed warranty call and no coverage would be provided. Our warranty was null and void.

I would be happy to cooperate with a class action lawsuit.