Our company entered into and signed a contract with National Exemption Service (NES) to provide meter-reading and billing services to our property in Ohio. NES notified our tenants that they (NES) would be reading their meters and that tenants would be receiving their bills for water and sewer service from NES.

A NES rep visited the property (we thought to read meters) and several weeks later, no resident had received a bill. After multiple contacts with NES and getting the run-around I received an e-mail from Teresa Smetzer of NES telling me… “Upon review of the walk through, and the proximity of your community to the other accounts that we have, we find it is not feasible for us to provide the reading and billing service you need and deserve.”

Apparently NES has never heard of Google maps. The time to make the decision not to do business is before you enter into a CONTRACT to provide the service.

It seems NES has totally forgotten their CONTRACTUAL obligation to provide the service. I e-mailed Ms. Smetzer to ask if NES had notified my tenants that they would NOT be reading meters now. NO response. Not even a “sorry we could not do what we said we would do”.

Any community contemplating NES for submetering should consider another vendor.