Having to write a letter to cancel account and stop draft is problematic enough - but for 2 more drafts to occur after letter is terrible customer service. Exactly the reason why these gyms and their outsourced financial companies have such a bad reputation. If you really want the service of a gym and these guys are the financial option - walk away. My experience with their customer service reps are the same as all the other negative reviews here.

Both my wife and i had joined the gym. I ended up quiting becasue I was already a member of another gym and the only reason I joined this gym was to help her. We verbally canceled my membership and after taliking the employess and managers several times they finally canceled the membership. When My wife went to quit all of a sudden they wanted a Faxed letter saying she wanted to quit and then it would take a month more of billing cycles to cancel. Don't ever sign another gym membership again without knowing if you want to quit, quit a month before you actually stop using it.

National Fitness Financial was completely ridiculous when discussing the terms of canceling my contract. The contract I signed stated that if I moved and could provide proof they would discontinue the contract and end the fees.

I was first misinformed that I could fax my documents proving my move to the company. When I discovered that I actually had to mail the documents I had already been charged for one month of membership though I had already moved and hadn't been using the gym.
I mailed in three separate documents proving my move including a receipt stating my name, the address, the amount and the month of the payment due for my rent at my new address. None of these documents were on their list of valid documents, causing me to have to retrieve my actual lease to send in. Being that I have two jobs and my only full day off is sunday, it is incredibly difficult to find time to get to the office of my apartment and the post office during their open hours.

I explained all of this to three different representatives at National Fitness and only ONE was understanding and willing to refund my fees. He told me he would call once they received the lease i sent in, however, a different representative was on the phone and was completely rude and unwilling to listen to what I had to say.

I tried to call back and ask for the only representative who was willing to listen to my case, but the other representative refused to transfer me to him. She justified the fact that I would not be refunded for the past two months of membership fees including a maintenance fee because I had not sent in the correct information during my first attempt, despite the fact that my lease CLEARLY states I had been living at my new address during the two months I requested to be refunded.

Needless to say I am 100 percent dissatisfied with their customer service and business and will NOT being doing business with them again. Take caution before you sign up with a gym, National Fitness could be your nightmare next.

When I signed up for Lady of America in Green Brook NJ, I specifically asked if I moved would I have a problem cancelling the contract and was told no. So a year and a half later I moved and tried cancelling. However I was told I lived within 25 miles of the gym and could not. There is no way out of paying them and my contract doesn't end until May 2011. So I owe them $534.00. I did stop the ACH payments and will send them a money order each month and pay them faster just to keep my credit rating good. I will NEVER ever do this again and will tell all my friends not to use this sorry a** company!

Do not ever sign up a gym contract with this company. i have tried to end this contract because I live in another state and there is no other gym near my permanent home. I travel and work out of state. I have sent multiple items of identification and my home address and they still want more proof. It is taking an act of congress to get out of the membership. If your gym doesn't offer month to month without having to debit your bank account, you will be so very sorry. I know I am.