My gym changed owners and ever since they did I am being billed by National Fitness for trainer fees. EVEN though I submited my letter of cancellation back in June. they make ME call the gym to get this straightened out but when I speak to the gym they are all okay and know that this is wrong. National fitness conviently can not call and get anyone at the gym to speak to even though I can hang up with them and get the owner at the gym immediately. I have ALL my documentation but National Fitness does not care and has now turned me over to collections. I think this company is a rip off and no one tries to help you at all.

I have a gym membership with Lady Fitness, their billing company is National Fitness. I was told by a girl at the front desk at Lady fitness that i could out my account on freeze while i went to Texas for a few months. I had to go and help my mom while she was on chemo. I had barely joined the gym and had only gone once. SO i thought it wouldn't hurt to ask if they offered a way for me to put it on hold. I got 3 months free when i signed up so i didn't want to lose them. Well she told me that YES i could do that. All i had to do was write an e-mail to National fitness requesting to freeze my account. I had to let them know what day i wanted it to start and for it to end. So i get back home from Texas and find that i had been charged the WHOLE time. Had i known that I would have to indeed still pay i would have done so . I only pay $19.16 a month for my membership! So i called Ladyfitness and they told me that i needed to call National Fitness. So i did so. They told me that the girl had informed me wrong. That what they really do is freeze your account for up to 3 months and they give you 3 free months at the end of your contract. So why is it that i was told that i did not have to pay then find out i do have to pay AND not only that i have to pay over $120 in fees to the bank where they racked up fee's on my account. (in the begining when i signed up i told the girl I am sighing up with my savings account and will be paying with my checkings once it has opened. I then opened a checkings and gave them my info. I told them DO NOT TAKE PAYMENTS OUT OF MY SAVINGS ACCOUNT...ONLY MY CHECKINGS. Well they took it out of savings anyways 6 different times in the same month for 2 months racking up $20 overdraft fees one after another. NO one called me to let me know that i had insofficient funds. NOTHING! When i called them about this all they did was changed it to my checkings. the one girl told me that i had to pay for the months that i was gone even though i was originally told that NO i would not have to pay anything until i unfroze the account. Which would have been JAnuary 1, 2010. I said that no i should not have to pay for that. but if i had to i would until it gets resolved. The lady told me ok I'll set up a payment arragement for SAT it will come out on SAT well i said ok. Then i called back and even wrote and email that i have a copy of stating that i did not what that money to come out AT ALL. Well Sat comes and goes and i'm thinking good they didn't do it. WELL thursday comes and there is a charge on my account. A charge that i did not OK. And along with that is a overdraft Fee. AGAIN. They have done absolutely NOTHING to help me out. I understand that i was told wrong. But why is it that I have to pay for their mistake????? I'm sorry but if you had a gym membership and were told yep just freeze your account and you wont start making payments till Jan 1st then find out that you have over $60 in payments and over $100 in bank fee's would you be ok with that??? I love my gym Lady Fitness everyone is great the facility everything. But their billing company is rediuculous. I have only been to the gym a total of maybe 3 or 4 times. Since i joined back in August of 09 because i was in texas till Jan and I have had sick kids over here so i plan on taking full advantage of my membership but if this billing company does not fix this i will cancel and they will be paying for all the fees they racked up. They completely ignored every single request i gave and did what they want. I told them no there is no money in my savings do not take money from there and they did i said no do not take money out on Sat and they didn't ! So they did it another day instead just so they can say "well we didn't take it out Sat". I'm just fed up with them I haven't even really started going to this gym and their motto on their website says "- SATISFACTION -We're not satisfied until you are satisfied. Call 888-969-6000
REALLY???? Cause i've been calling for months Never once satisfied!!