Description of Problem: When I talked with the salesman Bob Marra it was verbaly agreed upon to do no seams with the install. We both actualy walked into the hallway and discussed it. It was stated NO SEAMS. In my 16 foot hallway the installers were going to do a seam at a busy juntion of the hallway that the three bedrooms enter into. This is not acceptible. I called the company and talked with Kieth and Bob, Installation manager and it was stated to me that that''s the way it is.
The installers stated that there should not be a seam in this area and also Bob Marra stated the same to me and added "this is F***ed UP, as I spoke to him. I then called and talked to the Customer service manager, Randy in Wallingford and explained the situation to him. He will do nothing, Randy stated that it was not on the contract so basicaly tough luck. During these phone calls the installers stated they had to leave. I explained to Randy the mechanics of the traffic area and I was told "tough luck" it is not stated on the contract. I was then told to buy additional carpet to fit this need. Now thats the job of the saleman to state these things. Then as the installation was going on in the Bathroon there was considerable damage done to my wallpaper, Doors and door frames based on the installers dragging the carpet accrossed the wood. The installers also damagd the baseboard moulding by cutting the carpet up against it. While removing a closet door the installer hit his hammer claw against the moulding and took a piece out of it. While the installer was done with his stapler, the oil from the gun stained the bathroom wallpaper. The bathroom carpet is not cut in correctly, Installer stretched the heck out of it to force a mis cut to the floor moulding. Randy in Wallingford and Charles in the Mass area would not do anything for me and would not tell me their bosses name to be able register this issue with them to get it resolved. I was going to have other rooms done by them but my confidence in this company is non existant at this time. I am in the process of getting in touch with Mr. Bisso to resolve this. But have not got in contact just yet. I also am writing to the Consumer Protection Agency and have an interview with Fox News for a Buyer Beware shoot. I am also getting in touch with Richard Bluminthaul, the Atty. General to inform him of this practice of Bate and Switch. They sold me one thing then come out and piece it together using (my guess) a left over from some other job and captilizing on the profit.
My house is damaged and the install (excuse me please) is not professional.They are not comming through with what was sold to me from their Salesperson, come in and do a hack job and damage my house in the process. I do not have any wallpaper to match the bathroom Based on their damage, so to repair it the entire bathroom will have to be stripped and re done. The mouldings will have to be replaced and stained to match, the door and frames will have to be re finished and re stained to match. If this is not resolved in a timely manner then I will go to other sources to let this situation be known and let others know about this unfortate incedent. I antisipate hearing from the company to quickly to resolve this.

Settlement Sought: I simply want the carpet in the hallway done without seams as agreed upon with the salesman Bob Marra and at the cost/price that I was given. I need the damage caused by the installers fixed to make me whole again as I was before. Woodwork, door woodwork, frames and wallpaper. I do not want the excusses from the company of this and that, with justifications after the fact of their error of selling somthing that they can not deliver IE written or verbel contract. And baiting me for reasons that are not substantial.

Simply Install the hall carpet without seame and fix the damage done by the installer along with fixing or replacing the Bathroom carpet based on it not matching to the baseboard in two areas.