I have had two rooms and a hallway done by NFD...the carpet was done fast and looks great...the hallway was done well, installers were nice enough. But after they left I noticed that the same "boards" were all in a row and look ridiculous! My salesman told me that the installer for the kitchen laminate would be able to fix that no problem. He had no idea that it is impossible to reuse the boards after they are pulled. WHO educates these salesmen???? No one apparently! My salesmen had told me that there are 9 photos of boards that are used and it will look realistic. Well, three of the same pattern are in a row down my hallway and there was no need for it.
Last weekend I was told the installer for my kitchen would be there between 9 and 12, no one showed. They called and said it would be by 3, no one showed...Then I called and they wanted us to wait around Sunday! Be there between 9 and noon yet again...no one showed until 2:30 pm!!! Second day wasted! The installer could not speak English so I had to hang around to talk to his manager when he had questions...the guys "manager" bad mouthed the company to me. VERY professional isn't it? The installer got half of the floor done and it was 9pm, so he cleaned up and left. Told me he could not be back until Wednesday (The DAY before 12 people were coming to my house for Thanksgiving!!!) and he showed at 10:30 after telling me he would be there by 8. I talked to my salesman in the mean time and he told me that I was due for a hefty reimbursement from this company. That didn't happen either. Well, the floor looks nice...unless you stand back and see that they didn't place any flooring under the heaters in the kitchen and the 1/2 round trim around my island in the kitchen was not installed to meet and make a 90 degree angle. Another piece of shoddy craftsmanship.
I waited 3 days to hear back from the Manager at NFD and I had to call him today only to find out that I am being reimbursed $100!!! That's ALL! The nerve of these swindlers! I will NEVER EVER USE THEM AGAIN!~ Stay away if you don't need an ulcer. They suck~!