We started our process 3/26/2009, to date, 6/10/2010, they have never completed the door thresholds, fixed split wood, squeaks that were not supposed to squeak because the sub-floors were guaranteed to be screwed down to stop the squeaks. I have over 1/2 of a room that sounds like crickets and the entry way from outside to all the way down the hall to the living area that also squeaks. You can stand a quarter up between some of the spacing where the boards should butt up against each other. Problem is they got their money upfront because they have to take out a loan that pays them directly (that they don't advertise) and we got screwed. I have disputed their claims of the job being done and GE Money (the finance company who paid them already and is billing us), but they accept NFDs lies, so you can't say to much for their brightness. There is a remaining balance and they have all they are going to get. I the have pictures as well as the floors as proof. The sent a floor specialist from another company out and he walked in and said "wooo, I wouldn't touch this floor without almost tearing it out and redoing at least 60 SF of it. The waves in it are unbelievable." He took pictures with nickels, dimes and quarters standing up in the irregular spacing between the wood pieces and where the drop down thresholds should go...well, there are NOT any thresholds. His Customer Satisfaction Checklist is dated 4/16/10 and states that Customer will be happy if...order 5 t-moldings, 60sq ft-rip up and replace, tuck carpet, repair holes and putty". Apparently, NFD decided not to use him, he hasn't been back, haven't heard from him and the floors are still just like they were. I have contacted Channel 3, Channel 8, BBB, The Attorney General's office and I will file a suit if I need to. Fraud is Fraud anyway you word it, false advertisements just keep airing every day and they are allowed to get away with hurting the consumers like us. They keep lying to GE Money saying I am satisfied and that the work has been done and GE Money keeps agreeing in their favor. They won't send me the info that NFD keeps providing to GE Money, much less come out and just do what they are supposed to do. I am about to send in my 3rd or 4th dispute and I can play their game the same as they can. NFD reps have been out here many many times, measuring, re-looking at it, and I keep telling them, it hasn't changed since the last time they were here . NFD lied just out right lied to GE Money by sending them the Customer Satisfaction Checklist from the first day they came out and one from the end of the same week. Well, they convinced GE Money that I WAS TOTALLY SATISFIED, which is just the OPPOSITE and it has been over a year now and I still have NO thresholds, splits in the high priced cherry wood. I paid top dollar already for the shoddy work I got and I won't pay another dime...just biding time...I will keep disputing, keep spreading the word of their deceitful practices and their sweet words coated with lies. Where my vents are at, they used a round hole cutter and split the wood under the vents and if you pick up the vent you can clearly see what a mess they made. The carpets were fine and look great, no complaints. I paid that loan off before it was due. I'd have paid the other off if I'd been completely satisfied or even close to being satisfied. I asked them to take the remaining balance and them eat it and I will have my floors fixed myself. They have not responded. They have sent probably more lies to GE Money as they keep saying they have to side with NFD. If it were their floors...they'd still be raising heck like me.

I have many many pictures, but here is just a couple where you can see the splits and one place where they drilled a hole where we told them we didn't want to put cable back in, but they did it anyway, then they plugged it with putty and put dark stain over it, but this is what it looked like 2 days later when the stain dried...it didn't stay, but the putty color did.

I remain to date a very unsatisfied customer on the wood floors that are NOT finished yet. Pictures say a 1000 words, but I bet I have a 1/4 of a million.

I had to cancel a floor installation deal (within the 3 day period allowed after signing) with National Floors Direct due to unforeseen issues discovered underneath our existing floor during demo. 17 days after cancelling, my deposit on the install has still not been refunded to me. Three customer service operators on three separate days this week have given me the same response. 'Your refund is 'in accounting' for refund'. No projected date when I might expect to receive the refund, just 'In accounting for refund' Is it just me, or is that really not an acceptable answer when I was originally told that my deposit would be refunded in '10-14 days'??? When I asked to speak with someone who might be able to give me more info, I was very rudely told (by ALL three people!) that they were in fact supervisors and there was no one else for me to speak to. Thanks NFD. As to any future business you might have received from me, as well as my very negative opinion if asked by anyone else looking for flooring...NFD stands for No Friggin' Deal!

This company Fraudulently advertises NO MONEY down and NO Payments for one year that at the end of your appointment with them, and after you have gone through the entire approval process thinking it is done, they spring on you a 10% cash/check downpayment fee to process the order. This should be disclosed up front in the advertising or at least before you make an appointment and commit your valuable time. They say word of mouth is the best sales tool, well it can also work the other way NFD. I will tell anyone who will listen as to how I was victim of your deceiving advertising practices. I will also relay this to Armstrong Flooring.

This company took my money, sent a bunch of non-English speaking installers out with the wrong carpeting so I stopped them from installing it. National Floors Direct said they would resolve the issue and pulled the guys off the job. Tony (the supervisorfrom NFD) kept promising he would come out to resolve the issue but and stood me up on 2 occasions then he just stopped answering my calls. There is no supervisor above him. They have my $3700.00 and I still have a bare subfloor. I can't believe a frachise like the Red Sox associates with such a company -- they rip off people and pay big bucks to the Red Sox for advertising. STAY AWAY! Donate your money to a good cause instead.

Ordered our laminate flooring 2/4/10.Our salseman Dave called the office toverify it was in stock. Fine, we agreed on an install date of 2/6/10. and gave our deposit on the floor. We got a call on 2/5/10 from both STEVE and RENA in costomer service. saying that due to the snowstorm in the WASH DC area that the flooring was delayed for a few days...ok, understandable. we were offered either friday or saturday 2/12/10 or 2/13/10. we initally said saturday but switched to friday within 15 minutes. ok'ed by STEVE. friday morning we waited for our installation time. We were told they would call us about 730am to give us our schedualed time.. no call. We called to double check and were told we were not on the schedual...put on hold...and eventually told it was still on for saturday. ( steve denied ever being told of the change) well, so be it. That night we get a call from AARON the installation supv.It seems they only have a few boxes of the floor we want. but, how about another floor, another color...umm lets think...NO !! then it will be another week to get the floor in. We spoke to STEVE again... "maybe a production problem..maybe a distribution problem.. they arnt sure.. We get to HIS supervisor CHARLIE... same bunch of excuses... butthey will keep us posted... NO CALL BACKS... We call DAVE the salesman again... he is very surprised... and will see what he can do. AARON then calls back... 1 more week. not sure what day... it is now 2/22/10 and still no idea when our NEXT DAY floor will arrive We are now going to try to get our deposit refunded. 15% savings means NOTHING if you do not get the floor. DO NOT LET THESE SCAM ARTISTS FOOL YOU !!! Support a LOCAL company. you will thank yourself later !!