To start with we didn't want the next day delivery. We told them that we would wait over a week so it could be installed early. The salesman said no problem. When the day arriveswe are told that they will be there between 3 and 6 pm. When I asked what happened to the early delivery I was promissed. The only response was we set the schedule the night before. So basically I was lied to by my salesman.

Next they do get there at 5:50 pm. Thank god the installer had half a brain. He brings me out to the truck to insure that the carpet was the right one. He wouldn't let his helper start pulling out the old until I did. I confirm the carpet and after a few minutes he realizes that he only has carpet to do about a third of the job. I tell him I don't want a partial install. They call the next day to install. I tell them don't bother. I already took a day off from work and now would have to take another. I'd rather just cancel my order. They proceeded to point out that they have a signed contract. I tell them that they didn't live up to their part of the contract. Not on time and then not enough material to do the job.

All they kept saying was we have a contract that they would hold us to. I'll never use them again!!!

First warning was a salesman who continually sniffed and jostled his nose in a jerky fashion, making me concerned that he might have a drug problem. In Aug 2009, he measured the room to be carpeted incorrectly. The first install team couldn't install the carpet due to the mismeasurement. They remeasured, and a week later a new crew came out. This second crew had completely naked women tattoos fully visible to my young children, as well as prison markings, Neo-Nazi hate symbols tattooed on their necks, heads, and all over their arms, and skin head hair cuts. They were dripping sweat all over my new carpet as they installed it. They left a huge seam right in the entry way of the room. It soon bubbled up and became even more visible, and a perpendicular seam popped up in the second week. The company agreed, after seeing a photo of the work, to send a 3rd crew out, promising not to send any "skin heads". They even wrote "no skin heads" on the 3rd install form. The 3rd crew admitted the job was poorly done, but said there was nothing they could do with the poor work because they didn't work for the company - they were day laborers and had no say in authorizing repairs. After several unanswered emails, I filed a complaint with the Better Business Bureau.

On 9/11/09 I had NFD install carpet in two rooms. The installer was rude, did a hack job, scratched my hardwood floors, told me to help the other installer empty second room and did not put most of my stuff back in its place. He also dinged my antique dresser and left a huge mess in the hall. Did I mention one of them used my bathroom and did not lift the seat! I sent NFD a letter with my complaints 3 weeks ago and still have not heard from them. Also, they advertise beating competitors estimates by 15% plus there was an extra 5% in September. There estimate was the same as the competitor, yet I never got the 15% or the 5%. Almost forgot, salesman said I was getting premium padding, it is not nearly as thick as my old carpet padding.

I had National Floors Direct come out to my home to measure for carpet and to give me a Bid. After I got the price (he would not put it in writing). The salesperson said he had to call his Boss to make a note of the price that he gave me. The sales man made his call in my kitchen, and I could hear the "Boss" on the other end screaming and swearing, that I was a BLANK BLANK FN liar ( I had told the salesman that I had found same carpet cheaper) I could not belive what I was hearing. This company is just a rip off, and very rude. DONT USE THEM

I just bought a house and wanted hardwood floors installed. We scheduled an in home estimate with National Floors Direct for a Wednesday night. We waited around all evening for them to arrive, and they never showed up. We decided to give them another chance and scheduled another estimate. The first quote we were given for Brazillian Cherry hardwood was $7300--we had previously received a quote from a competitor for $4500!! After telling the rep this, and telling him we would not be doing business with them he left. Only to come back to our house 20 minutes later saying his boss had worked a deal for us: $4000. Though we thought it was fishy that the company could cut their quote by almost half, we agreed. We gave them a $400 deposit and signed an agreement for next day installation--yeah right. They called us the next day saying they couldn't get to us that day, they'd have to come the next morning. They also said that for our inconvenience they would give us a three hundred dollar credit. <br />
When they called us the next morning to confirm they would be coming, we asked them what the total was on our account. The price they gave us did not reflect the $300 credit they were supposed to give us!! Then they show up to do the job and while ripping up the old carpet they find particle board under half of the area (which you cannot nail hardwood to). The install guys tell us they will need to rip it up and put ply wood down. They called National Floors Direct because now the issue is--who pays for this? As the consumer, we certainly should not have to cover it after we were misquoted by their incompetant sales rep who did not have the sense to check the sub-flooring in all the rooms before giving us a quote. And also certainly not the men installing the floor who are subcontracted with the company. So the installer called National Floors Direct. <br />
After two hours of waiting for them to call us back, and getting the runaround on hold being transferred from supervisor to supervisor, National Floors Direct basically told us it's not their problem and we will need to pay $1400 for removal of the partical board and the installation of the ply wood. Needless to say that was not going to happen. We had the installers take up the floor they had already put and put a stop on our deposit check (which cost us $25). <br />
I will never recommend anyone do business with this company. Not only are they scam artists, they have zero customer service and are completely unreliable with meeting scheduled appointment times. DO NOT GET YOUR FLOORS THROUGH NATIONAL FLOORS DIRECT!!! By the way, if you look them up on the better business bureau--they have a D rating with 219 complaints filed against them. On the other hand, Empire floors has an A rating, which is why we have called them and are asking them to do our floors.