salesperson johnson lied to us about the product laminated foor who works for national floors direct !

We had wall to wall carpet installed on 8/08. After 5 return visits for ongoing problems, it was discovered the new carpet was installed over the old padding.The company never apologized and finally came out to correct the improper installion. We were promised a $150.00 refund. Mary from the consumer service dept finally refused us the refund and would not honor their promise to us. Everyone we dealt with over the course of 3 months conveniently were "no longer with the company". It was very difficult to follow up and our calls were never returned. This company does not respect their customers or treat them well. We spend over 3000.oo dollars and were treated extremely poorly. I would never do business with them again and wish we had been warned about them.

While expecting our first child, my husband I decided to use NFD for carpet in the babys' room we were preparing. After selecting bedding and painting the walls, we made an appt. and the salesman came and we selected a berber carpet to match the two wall colors I had in there.

He called us the next day to tell us the date the installers would come (NOT the next day) between 12 and 3pm. My husband took the day off and waited for the installers. When they did not show up he called NFD and they said the installation had been rescheduled, but never called us.

When the installers finally came, another day lost at work for my husband, I happened to be home early from work, and looked at the carpet which did not match my walls and said 'something is not right'. The installers insisted the color on my order form was the color they were installing. I kept saying it doesn't look right, and tried to call the company. The installers just continued installing and made sure we signed the paper when they had finished. By that time I had the salesman on the phone who said he was in the area and would come by.

When he came he confirmed that the carpet was the TOTALLY wrong color- not even close to what I had chosen. He then informed us that the carpet we had originally selected was no longer available- we needed to choose a new color.

He was in a rush and said he needed to get going for another appointment, and that we should select THREE color choices, of a totally new brand of carpet. My husband and I felt a lot of pressure and so we quickly selected choice 1, 2, and 3, and he left.

Afterward we were really disappointed about not getting the original choice, and also wondering why we had to select three choices. My husband called repeatedly regarding the carpet and the scheduling and we got the runaround from several people in customer service as well as installation. He finally got a manager on the phone and explained how frustrating it had been, and they told him they would take $50 off the price. That is all they were willing to do.

We continued calling for the next week, with no return phone calls - anxious to get the carpet so we could get the baby's room finished. Finally I checked my credit card statement online and found that as well as charging the $100 deposit, they had also processed the payment for the entire order - without the $50 credit they had promised. I began phoning, upset that my credit card had been charged, speaking with one customer service rep after another who all said the GM, Mary Sumner, was not available. Exasperated, I told them I wanted the charges removed from my CC until the job was completed as promised. I was assured by a CSR, when I spoke with her at 10am, that she would send the request to accounting. I told her I wanted confiormation and she promised to call me back by the end of the day. Of course when 4:15 rolled around she had not called. I called her back, and she told me accounting was gone for the day. I then asked to speak with Mary, the GM, and she said she was unavailable but would call me back the next morning. She did not call me back.

The next day I spoke with Charles, another manager, who said the charges had not been removed and that they would not do that, and that Mary was unavailable. I told him I wanted the charges removed and at that point I wanted my deposit returned as well and no one from their company coming near my house. He said 'they' would not refund the deposit. I asked who they were and if they had names. He said they didn't, he was the one enforcing the rules. I requested the name of GM Mary's direct manager, he said there wasn't one. I asked for the President or owner of the company, and he said he had no idea who that was. He also insisted that he could not refund my deposit. When I said I would stay on the phone until he confirmed that the charges on my CC were being reversed, he told me that was not their system and that he would call me back. I asked that he have Mary call me and confirm the refund, and I haven't heard back yet. I have filed a dispute with my cc company and will be contacting the better business bureau, attorney general's office, as well as Hank Phillipe Ryan and any other news personality who reports on this kind of thing.

This company is run so poorly, they don't have the product they promise, they reneg on their agreements yet keep your money, and it is next to impossible to get someone on the phone to take accountability. Not to mention putting us through all this while I am pregnant and trying to get my baby's room ready.

Awful, awful company. Stay away. I did business with them and when the product failed after 2 months they would not come out to fix. I made three appointments and they never showed up.

DO NOT HIRE THEM!

What a terrible experience. The service dept leaves a lot to be disired!!!
i would'nt recomend this company to my worst enemy!!!
As i was told by one of the managers "shareholder's pay me"
well, obviosly they are paying you too much becuase you customer service skills suck!!!