I have never had customer service as awful as that which I've gotten from National Floors Direct. My fiance and I are first time home buyers, and made the terrible decision to go with NFL because we wanted our condo carpeted as quickly as possible, so that we could move in ASAP. The contractors were told that they could not do construction work after 6pm per condo regulations. They showed up at 5:00pm. They were rude, ignorant and complained about how much they wanted to go home. One worker was instructing the others how to install the carpet as they went. They left a mess everywhere, including all over the common areas, did not finish the ends of the carpet in several spots, and reused our old carpet padding and metal end strips in multiple places. When they left at 8:30 pm that night, there were also two large pulls in the rug. I was ready to throw them out out of my home if they didn't leave, so I didn't push these issues that night. We called National Floors the next day to express our concerns, and asked that the repairs be made to the rug. After blowing off our calls, stating" there's nothing more I can do for you, stop calling, " and those from the better buisness bureau, they agreed to schedule a date for repair. Since then, they have rescheduled three times. We have taken time out of work, spoken with every RUDE employee in the company and waited for over 2 months with no result. I have not asked them for anything BUT a finsished service which we paid for already. If they do not comply, I'm ready to contact the local news stations who do consumer reports on local buisness complaints. If anyone is interested, please let me know.

This is by far the WORST company I have ever dealt with. I have never taken the time to go online and complain about a company until my experience with National Floors Direct. To sum it up, their salespeople will tell you whatever you want to hear, the installers (subcontractors bid out at the lowest price no doubt) were rude, late, unprofessional and did a TERRIBLE JOB. My husband had to rip up the floor they put down because it was so embarassing to look at. I called customer service numerous times and nobody ever called me back. I filed a complaint with the BBB and NFD told them I never called!!! PLEASE, find another company and save yourself the frustration and loss of money which none of us can afford these days!

I was upset because national floors direct left my kitchen 3/4 done and the tile was not available well here is an update august 2. Dave the installation manager Megan office and John the salesman solved my dilemma the floor will be swapped out on Monday with a floor they have in stock and the price dropped 1000, 00 dollars with a rushed installation for Monday. So I appreciate Dave's honesty Megans assist and Most importantly John's (salesman) assist. I have a very special family occassion happening next weekend which is why I started this project and I feel confident as of today Saturday that all will work out!!! I feel very optimistic that all will work out.

What a nightmare this company is, I would never suggest this company to anyone save yourself the headache and do NOT give their time. I had scheduled for new laminate floors in my living room and new carpet in the bedrooms in June 2008 and set a date of July 23 and 24th which was plenty of time for them to schedule me. When Friday came I called several times to figure out when they were coming out and never could get a straight answer they finally showed up at 4pm and didn't finish until almost 8pm at night. The nightmare began on Saturday though I cleared out the bedrooms and the rooms were pretty much bare at this point with the exception of the furniture they had to move, it was not almost noon and still no sign or phone call from anyone. I finally called the company and they told me they had nothing scheduled for me I told them they were not coming out. I explained to them they had too come out I had my entire house torn apart. When the manager called me he said he had 6 installers call out which I knew was lie since Jeff told me that he never even had me on the list! I finally got them to come out on that Sunday, the installers came out at 1pm and then looked at the furniture and said he was not told to move anything and refused to move it. We then moved had to get it out and then they broke my lamp and left without moving any of the furniture back into the rooms. My house was a disaster by the time they left. The carpet does look okay but could have done a much better job than they did! I over 4, 000 and I am not happy at all!! I would not recommend this company to anyone save yourself from a headache these people are awful!! I now am fighting with them to get my money back for the furniture and the lamp they broke!

I was attempting to get my house ready to sell in a timely fashion so I thought, who better than a company that installs next day? I got an estimate from John my salesman, who assured me that the 5 rooms of carpet and 3 rooms of hard surface flooring that I needed could be done in 2 days.

I chose a light beige carpet mid grade that he told me was there most popular carpets and it was ' a great choice'. I was also told that the installers could move my furniture as long as I took all electronics down/apart and emptied all shelves, and disconnected my gas stove. I informed him that I would be away on vacation and I would have my 65 year old mother here on the days needed to be here for the installers.

I first got a call from home at 9am the first day (1 hour after they said they would be here) saying that they had just arrived and could NOT do the work because they didn't move ANY furniture and that they needed a check to start the job. I was at Disney World but luckily was able to work my cell phone and contact their office and eventually my salesman to get the in house financing that I had arranged through them confirmed and that they WERE supposed to move my furniture as promised by their salesman.

After 4 days of my mother being at the house, one of which they promised to be here and never called or showed up, the job was almost done, except that they were out of their most popular selling carpet and they would need to come back in a week to finish the last room.

I took a day off from work, and waited for the installer to arrive on a Friday as promised by a confirmation call that I placed to their customer 'care' center on Wednesday. at 1 pm I called back and spoke the rep I had spoke to on Wednesday who told me that they should be there soon and she would call them and get an ETA from the crew.

1 Hour later I had not heard back from her so I called and was informed that they still did not have any more of their most popular carpet in stock ( 2 weeks from the time that I had their salesman in my house where he took measurements of every room to ensure that the job would be done in a timely manner). I asked to speak to the manager and was put on hold and told just a second, then the rep picked back up and said that he had suddenly left the office and would call me back within the hour ( before 3pm) at 5 pm I finally called back and was able to BS my way through to him.

It took 2 more weeks to finally get the carpet in stock, and I explained that I needed it installed FIRST THING on a Saturday morning as I had a memorial service for a friend who had passed away in the afternoon and could not take off another day of work to deal with this. I was assured by Dave the installation manger that they would be here first thing.

At 11am on Saturday I called to speak to the installation manager again and was told that they should be here soon as they loaded up in Avon Ma. (67 miles/1hr24min according to google maps) at 9am. I again explained my situation to him and he told me that the install and hard surface edge repair they needed to do would only take 1/2 hour so I figured I was safe. 2 phone calls and 2 1/4 hours later they finally arrived. They did finish the carpet install but were not able to fix the edge problem.

It took another 1 1/2 weeks to get that fixed. I had spoken to the managers several times throughout this process with little to no satisfaction. I also spoke to my salesman who told me not to worry that as soon as the install was done I would receive a refund because the owner did not like unhappy customers. After 3 more weeks of fighting with these people I finally got a $250.00 refund on a $6200.00 bill. I was told that this was the entire profit margin of the company and there was nothing else that could be done and I( should stop calling them.

I have since filed complaints with the Attorneys General in Massachusetts where they are based and New Hampshire where I live, as well as the BBB in both states. I would strongly recommend that anyone NEVER EVER EVER use these people for anything. This job was finally completed in October of '07 and the hard surface flooring is already starting to break up at the edge and an 8' piece of trim they put in with 4 nails is already pulled out and floating free. THESE PEOPLE ARE A RIPOFF!