National Floors

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Category: Services

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United States

National Floors Reviews

Jamie August 8, 2009

Very unprofessional

This is absolutely the very worst company I have ever dealth with. I was prompted to use this company as they are advertised to be the providers for the Red Sox. I needed to get carpet installed before having furniture delivered. I ordered onTuesday and was to have it installed on Thursday. Thursday came, no carpet, the installer called at 7:45 in the evening and said he was having trouble with an installation. Friday came and no carpet, I was promised to be installed first one on Saturday and waited all day, NO CARPET. Again, the installer called he was having a problem with the seams. I was suppose to be the very first one to be installed as was told to me by Charles (who is suppose to be in charge). Needless to say, I cancelled the order. I went to Kent's Carpetland in Hyannis on Monday, picked out carpeting, had it installed on Tuesday, it was cheaper, they did a fantastic job, cleaned up after themselves and were there when they said they would be and were professional.

George July 29, 2009

Terrible company

I have been waiting for over 4 months for my carpet to be installed. I originally set up the install for the next weekend, they cancelled "carpet was damaged". I rescheduled for the following weekend. They never showed. I called "They said they sent to crew to the wrong house, never bothered to call me. For the next 2 months continued to avoid my calls and complaints. I have sent them letters, filed complaints with the BBB and the attorney general. Tried cancelling my payment, all futile. National Floors Direct finally showed up one day at my house, and began working, 1 hours later, they told me they ran out of carpet and they would be back the follwoing day. They never returned. It has been 4 months. I have spoken with everyone in the company they are all pricks, do not live up to there word, and try to screw the customer. STAY AWAY!! do not be fooled by there prices...lack quality.