I was tricked into sign up for 3 years home protection warranty by NHP. Carrot they dangled was -- more discount for multi-year policy, reduced service call fee, and three $50 HomeDepot gift cards (GC). I've never received the GCs. I contected them numerous times, but no luck.
Filed first claim in Jan 09 for dishwasher. They send the person, but after that, they refused to fix or replace the dishwasher. They offered me cash back as per section F.12 of their agreement. It was very low compare to the market price or the cost to fix the dishwasher. They raised the offer by $30. I gave up after that, and accepted the offer. HOWEVER, as of Sep 09, and after sending numerous e-mails, leaving numerour voice mails, I haven't seen a single penny coming from NHP. Biggest sucm company in the earth.
Some of the people I dealt with, Steve Marks, Victor Hakim, Freda Harris. NEVER EVER DO BUSINESS WITH NHP. They might close the door and come back with different name. God help us all.