I ordered 3 items totaling up over $4, 000. One of the items was a spillover spa. When their 3 party delivery company tried to deliver the items the spa didn't fit out the back of the truck, so they took all items back. Over 2 months later I finally got them to re-deliver the items on a truck that could handle the delivery. When I got the spa off the truck and into the garage I noticed the other 2 items that I purchased were sitting in water inside the spa. The boxes were destroyed so I immediately called National Pool Wholesalers and after speaking with several people I finally got the person that handles these situations on the phone and emailed him pictures. That was 2 months ago. They are still going back and forth with the shipping company that delivered the items wanting them to put in a claim on the shipment. Getting resistence from them, they have not made good on the items yet. All together I purchased these items in March and we are now in June and with all the problems from the initial delivery attempt and now damaged items, they still have not made good and have never even tried to offer anything for the screw up and incovienence. I have been patient, but seems like they are not willing to ship me out 2 new items, not damaged. I finally opened the boxes to find things still wet and sent them more pictures, but still nothing. Not even a call back. I call pretty much everyday and to get a manager on the phone is like pulling teeth and they NEVER call back or handle the issue at hand. I bought these items from them and they should honor that and replace them. Not string me along 4 months later. I have now called my credit card to disbute the charge, but in the end until that is resolved, I have to wait without products that work. DO NOT ORDER ANYTHING FROM THESE PEOPLE! THEY WILL NOT HONOR IT, OR RESPOND TO ANY PROBLEMS YOU MAY HAVE WITH THE ITEMS!!!

I received my pool liner today via FED-EX ahead of schedule and I am thankful the service I received from National Pool Wholesalers. I am looking forward to order more products from this company and once again thank you very much.

i ordered an inground pool kit from national pool wholesalers and three weeks the pool wasnt shipped out yet. i cancelled the order but thats not before they tried to charge me a restocking fee. it was middle of the summer and i cancelled my order and ordered the same kit from poolspricedlow.com for about the same price. It arrived within a couple of weeks. we tried to install the pool ourserves and we had alot of trouble. we called poolspricedlow and they sent a crew of installlers and had our 20x40 up in three days.

I ORDERED A WINTER COVER FOR A 21' ROUND POOL I RECIEVED A COVER FOR A 18' ROUND POOL I CALLED AND TOLD THEM I GOT THE WRONG COVER AFTER 2 WEEKS OF TALKING WITH JIM WHO WAS SO RUDE HE MADE ME FEEL LIKE IT WAS MY FALT THE WEIRED THING WAS THEY MADE ME TAKE A PHOTO OF THE WRONG COVER AND SEND IT TO THEM SO I DID !! THEN THEY WAITED UNTILL THEY RECIEVED THE WRONG COVER BACK BEFORE THEY SHIPPED ME THE RIGHT COVER, I THINK THEY KNOW TEY GOT YOUR MONEY SO THEY DO NOT CARE ABOUT YOU OR WHAT YOU ORDERD !!! I THINK ANYONE WHO READS THIS SHOULD NOT BUY FROM THIS PLACE I WOULD HAVE BEEN BETTER OF SPENDING MORE MONEY AT A LOCAL POOL STORE !!! THIS PLACE IS BAD NEWS AND JIM NEEDS TO NOT BE SO RUDE !!!

This company has worthless customer service. We ordered a pool in May, I first called their customer service line and asked to place an order, I was told that it is easier to do so online, then when I did I didn't receive the discounts that I was told I would get. I called customer service once again, I ended up redoing the order over the phone to get the discounts, I paid via wire transfer as I was told that this would be the quickest way to go. I did the wire transfer the same day I did the order and when I called a couple days later they told me they had not received it. I said well it is gone from my account so you should have it, then they said maybe it was still waiting to be approved, I said it shouldn't have to be approved, my bank would not have sent it if I didn't have the money in my account. So about three weeks in to the process I still had not received any word on where my pool was at, I called again and was told that it had not been paid in full, come to find out they were still showing that we owed for what was supposed to be my 10% off discount, after that we went another week with no information, I called once again and was told that now the pool we ordered was now out of stock and we would have to go with a different one. We decide that we would do that if they would make up for it with some extra padding for under the liner, as it was not our fault that this was taking so long. I called another week later as still no info, got at tracking number and come to find out our pool had already been shipped before the last time I had talked to customer service, we got the original pool we ordered. When it got here we were missing parts that we needed, we contacted customer service again and they ordered us the parts, but they were not the right parts, as they still showed that we were getting the other pool, now we are in August and figure out that the parts need to come from a different manufacturer and we just got those parts we needed. Now we are still waiting on our winter cover that we were told would be sent in mid July, it is now Sept 2nd and we have not recieved it. I WOULD NOT EVER RECOMMEND THIS COMPANY TO ANYONE, THE PEOPLE WORKING HERE DO NOT KNOW WHAT THEY ARE DOING AND ARE NOT VERY HELPFUL AT ALL!!!