NTB had a great ad on TV - buy one tire, get one free as long as you come in before noon. I made it to the dealership by 10, waited in line almost 20 minutes and finally got to speak with a rep. We went through another 10 minutes of data entry while he set up my account, entered all of the information about my vehicle and selected the tires I had inquired about.

He totaled up the purchase (all of the expected extras of balancing/hazard ins/alignment and such) and surprised me with a $900 amount - no discounts at all. This disappointed me so of course I asked why no discount and they said that there are no discounts on the Goodyear Eagle GT tires. They had one other tire that fit my car and qualified for the discount, but it was a brand that I had never heard of. He asked a coworker where the displays were of that tire so that he could show them to me, and the coworker immediately responded with "You don't want those tires, I sold them to someone with a BMW last week and they couldn't make it out of the parking lot because there was snow on the ground."

I inquired about alternatives (either a discount on the Goodyears or some other tire), and the sales rep asked the manager for help. The manager explained that they only had two tires in stock that would fit my vehicle, and that the ones they recommend were only available at full price. Since there were several other NTB's nearby, he searched their inventory online to see if they had any other options. He said that there were no other options except special order, and that those would be full price only.

At this point I gave up, deciding that wasting only 30 minutes and a gallon of gas was better than buying tires from these guys.

Got a messy oil change. No seat cover or floor cover was used. The oil change guy, covered in oil from head to foot, pulled the car in and out of service area himself. He also sat in car with A. C. and car running while he filled out paperwork. The seats, carpet, and door had many oil stains. The manager ignored my complaint. Dont take a new or clean car to NTB for service.

I anm the parts manager at south hills honda in mcmurray pa.That new manager at mcmurray ntb is very unprofessional I will not buy tires there again actually I caaled carmen in bethel park pa.I will buy them there.Brian is his name and beleve me the way he talked to me and our staff are you kidding ntb this guy is very uneducated and rude.And in peters twp.he wont last and neiyher will ntb the people are going to put up with his crap i will be sure to tell evryone but i am sure they will find out for theirself.

I had my car serviced at the plymouth ma location and the manager was very rude. they misdiagnosed my car, charging me astronomical fees and my car was still not working right. one of the parts they said they replaced was a wheel bearing, after complaining and going back to have my car looked at again the manager was very rude and refused to come out to take a look/drive my car to hear the noise. I took my car to another mechanic to have them listen to the sound and they told me that it was the wheel bearing (the same one that NTB supposedly replaced) so i brought my car back to them AGAIN and the manager was still very rude and finally put my car back on the lift and said that it wasnt my wheel bearing, that it was my transmission. I was so angry at this point because i paid money for parts and work done on my car and it came out in worse condition then it already went out in. So after they told me that the problem was my transmission, i went out to look for a new car because a transmission is outrageous! then i decided to go back to the other mechanic and he put my car up on the lift and replaced my wheel bearing (the same one that NTB "replaced") angrily, i paid for the new wheel bearing and contacted NTB in the morning after leaving a message for the manager, he never called me which resulted me in having to write a letter to the company. Finally I got in touch with the supervisor and he didnt really care to hear the story, basically just looking to get me off the phone and not tell anyone about their mistake of letting me take a dangerous car off the lot and basically (fraud) ripping me off. so he said that they would pay for the wheel bearing that got replaced, after sending him the bill they only paid for half of it which lead me to having to contact the manager again who then decided that he was "sorry" (lame apology) and declared that he would send out a check for the difference. NOT once did i get an apology from the manager or an offer for the inconveniences that they caused in my life (I missed work and school because my car was broken and i had to bring it back TONS of times) This company is money hungry sleazebags who truly don't care about the customers safety as well as satisfaction! absolutely HORRIBLE customer service!

Dear Sirs/Madam:
I have had a terrible experience at Highway 6 Houston store address is 6755 High way six south 77083 phone number 281-495-4981.
Befor I begin let me write few things down un fortunately from this world the good quality of human beings are going away rapidly due to over population namely: Morals, Ethics, Character, Honesty, Integrity, Values, Faithfulness, Simplicity, Loyalty and the list goes on. For me being odd and Libra born are very Important and i value and respect people with these Qualities.
Now to the story true one: I bought Eight tyres for my Two vehicles around 2007 from your Store in Paltine, I used to live down there a year ago, I belonged to land of Lincoln for 20 years and I am a Naturalized us citizen. I have been working as Electronics Technician since my graduation as BSEET since 1990.
Every six months i get my wheel balancing and rotation done along with my life time wheel aligment form Firestone.
This particular shop i visited around December 2008 for my regular six monthly Wheel Balancing and Tyre rotation ended up telling me like my CV boot has torn ( I am sorry to say I am bit paranoid at this point since it can be torn by blade by person attending the vehicle to get more business a bad business practice, i do not know the truth, I am just imlying that it can be done easily since i was not there to see it when he took it up)
Being important i asked them to replace the cv joint rod assembly as per thier sugesstion now that is where the trouble started for me indirectly since it took almost 5 months to find out since my wife drives that vehicle and not me, it ended me make replace ball bearing for that wheel at Firestone and They had to redo it again since the bearing them put on failed within weeks time at this point they found out that the part replace at this store was not to Honda Civic 19888 specification, I feel sorry for the US indirectly since being in the us I end up buying the Japanes vehicle and we us people cannot even fix it right the very first time.
I have had Firestone replace the joint agian (CV boot rod) and the bearing It has been more than a month and I have not seen the problem i have had meaning the fix is good.
This trip to NTB for balncing and Tyre Rotation has cost me $600 of which $300 is questionalble since I do not know if the boot was torn to begin with. The only good thing is the manager refunded me for the amount of $314.51 for the CV joint bood and rod assembly they have had replace to being with. But what about the cost I have to incur to get the bearing replaced it cost me about $300 dollars from Fireston Customer invoice 117749 4/11/2009 shop Dairy Ashford 2910 Houston, Texas 77082.
I request to you folks to pay me the amount it cost me to replace the bearing on my vehicle. Since NTB is supposed to be a good company and I do not want a red flag on its name, and spoil the repuatation. I do not to file a complaint with Better Business Bureau, or NBC news etc.
Being Libra I will see to it that I do not do any injustice to any one including myself or at least fight for it. Un fortunatley it is all the more important for me since I got a House in Houston in December and I lost my Job April this year, I earnetly request to you plese spare me from kind of injustice that happened with me at the hands of a US COMPANY THAT DID NOT MEET THE HONDA SPECIFICATIONS. JESUS
SINCERLY
RAJEEV M BHALERAO
[email protected] <[email protected]>

It has been 4 days and they have not responded to my email