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BC Michigan
October 21, 2010
Loan Modifcation Process Misrepresentation by Lender
I began the Loan Modification Process in July 2010 to save my property since I had encountered severe financial difficulties. After months of submitting documentation, having them misplace the docs, having them not respond, not provide accurate information, provide bad advice, and spending hours on the phone in trying to have the process approved, I found out yesterday that my house was foreclosed on 10/14/2010. This was after they said that they would stop any foreclosure proceedings during the loan mod process and not to make any additional payments until then since it was not necessary. I had on multiple attempts told them over the past few months that if the loan mod were not going to be approved for any reason that I wanted to try to sell the property via a Short Sale and then if that didn't work process a deed in lieu of foreclosure, just anything to prevent the foreclosure process. They said I couldn't do a short sale until I was behind on payments and then they would have to approved it but not to seek it since the loan mod was being processed. On 9/24/2010 I submitted the paperwork as requested for the loan officer to postpone any foreclosure until the loan mod was approved, faxed the docs as requested, and they told me not to worry that they had received the docs and the foreclosure process would be postponed. I reiterated to please tell me if it would not go through so I could try to sell the property on a short sale. Yesterday, 10/20/10 I called since a notice was on the house saying a realtor had the property due to a Sheriff Sale (Foreclosure). I was so confused so called the office and could not reach a representative and then was transfered multiple times to the wrong departments, then was sent to a voice mail box that was always full. On/ 10/20/10, I called again until I reached a rep for over 2 hours and they said the loan mod was not approved due to other laws that they just found out and that it was foreclosed and there was nothing I could do. So, I cried for awhile and called the Short Sale Dept and they said I could still do the Short Sale which would relieve me of most of the debt but that my credity rating would still be stated as a Foreclosure even if the property sells on the Short Sale and there is no balance due. The Foreclosure rating would then remain as a negative on my credit report for 7 years. If I want to redeem the property since it is occupied in Michigan I have 6 months to redeem the preoperty if I pay the back payments, the attorneys fees, and other fees which is over $6, 000 at a minimum, plus my credit is still then bad because of the late payments through the six month redemption period. After months of dealting with Nationstar and having every representative that gave advice not be familiar with the Making Home Affordable Laws (HUD) and providing incorrect information, and months of phone calls, submitting and resubmitting documentation and then to no avail having my home going to foreclosure due to incorrect advice from Nationstar and thus being distraught, mentally and physically exhausted from trying to save my home I hope that the Making Home Affordable Program (HUD), FDIC, FTC, and the State Attorney General look into their corrupt practices that detroy homeowner's lives. Please if you value your home do not listen to Nationstar's Advice seek out a HUD Counselor, or if at all possible obtain another mortgage with a more reputable company that is knowledgeable on mortgage practices and the new lawas on saving your home. I have been crying for two days and trying to work so I don't lose my job due to being so distraught and trying to focus to complete work. Nationstar is as close to being a criminal as any company could possibly get. I am going to attempt to start a Class Action Lawsuit against them for misrepresentation to mortgage holders thus causing the loss of their homes. Hopefully, many others will follow and have cases that support what they have been doing to customers.
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jenny5cats
August 14, 2009
10 months trying to get modification
I started last October trying to get a modicationof our mortgage. My husband fishes for lobster and that's when the price of lobster started falling, drastically and I was trying to be proactive, you know, asking for help before we totally ran out of money. I filed paperwork, sent them copies of newspaper articles documenting the millions of dollars being lost across the entire Maine lobster industry...no luck. THEN-my husband was diagnosed with Stage 111 colon cancer in early March of '09 and told he would not work the rest of the year. I began calling Nationstar in earnest once he was diagnosed, wrote them a hardship letter. I've had Nationstar reps laugh at me on the phone because I wanted a modification using my income alone, I've had them promise to talk to their Manager and call me back (never heard from them) and in May I enlisted the help of a free HUD-certified mortgage counselor. Then the nasty phone calls started..."you shouldn't have involved a third party; it's more to your advantage to work with us one-on-one". Then about a month ago the Mortgage Counselor emailed me with the news that the mod was going to go through at a very affordable payment that I could qualify for using my income alone! Yeah!! WRONG-I never got any paperwork and in the meantime the numbers kept changing..."by the way, Nationstar is going to want an additional $500/mo to escrow for your taxes and insurance" ($6, 000/year when together those 2 amounts are half of that???). Eight days ago we were told that the modification paperwork had been finished a month ago, the Nationstar rep would reprint them and I would have them in one week. Yesterday was one week. When the Mortgage Counselor called the rep to ask where is the paperwork, the rep told her that my income did not qualify for "the government program" and that I would have to start over again from scratch. Ooh-I am so frustrated. Does anyone have any suggestions of what else I can or should do?????
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