Nationstar Mortgage LLC bought our mortgage from CitiMortgage, effective November 1, 2010. The only paperwork we have received was from Citi about this transfer and nothing from Nationstar. Three weeks before our mortgage payment was due, we called both companies and was informed that we can make our November payment with Citi as our last payment. When we went to Citi to make our payment, we were informed that our account was closed and we would have to speak to Nationstar about the matter. We called Nationstar. but instead we got forwarded to a poor woman's house who has been receiving numerous angry calls from Nationstar customers. We tried the number again and finally got a representative who could not tell us anything about our account, terms or anything about our paperwork until next week (when it would be too late to send a payment). The only thing Nationstar could tell us was to send our payment to a P.O. Box in Texas using Citi's account number. No wonder Nationstar has been accused of fraud and has multiple pending lawsuits against them. They force you into their terms without the consumer's acknowledgment!

My parents have been with this company for many years. Their last payment was due Nov..They have had automatic draft since day 1 with this company. The day the Nov. payment was due they recieved a phone call stating that since the last payment was not the full amount that has been drafted the were not able to take it from their account and they needed to pay by check over the phone. Which was done at the time. 2 days later they recieve another phone call stating that the check was not for the amount owed, they done yet another check over the phone for $1.48. ANother 2 days go by and yes another call from this company stating they can not take payment over the phone for last payment it needed to be a cashier check or money order. Which by now they are trying to tack on $22.00 in late charges. But the company did cash the check for the $1.48. I refused to let my parents pay the late charges since the problem was the companys. Another 2 days go by and they recieve a letter in the mail stating that they owe for Nov. and Dec. payment. They don't have a Dec. payment since Nov. was their last payment. We call and they can't explain that problem. I refused to let my parents send in a Dec. payment. We finally talked with someone that waved the late fees and I told them that we were overnighting them a check for the last payment.The checked was signed for at 10:09 a.m. Tuesday morning. My parents continued to get harassing calls from this company. It was so bad on Tuesday my mothers health was at risk. Her blood pressure was sky high. At 9:00 p.m. on Tuesday my parents recieved yet another call from this company and at this point my mother asked that they contact me over any more problems, they refused. Now mind you this 9:00 call was after I had already talked with 3 people and they stated they had recieved the check it just had not posted yet. So these calls were not necessary. I finally called myself and talked with ( they only person that treated us like we were real people) Aaron Henderson. He did remove my parents phone number from the calling list and added mine. I have not recieved a single call since. BUT...the check is still not posted. It is setting there in the office, and has been there since Tuesday at 10:09 a.m.. Why all the harassing calls for a payment that they are doing nothing with, why were we told to give a check over the phone if this is not allowed and why cash the cash for $1.48 and not the one that would have brought the payment current?????? and WHEN are they going to post the payment that was so important that they had to call at least 4 to 6 times a day??????? I have contacted my lawyer we are now working on a case of harassment. This is crap what they have done to my parents and there is no telling what they have done with others. This company has to be stopped!!!