This company is horrible. They recently assumed my mortgage from a real bank. The mortgage has never been late, not even a day. It has come out electronically for years on the same day, right on time, never bouncing, never rejected, etc. Yet Nationstar subjected me to a barrage of personal and electronic robo calls. It was relentless and they were calling me at work, in meetings, at dinner - basically at all the time. And for no reason. I called back and complained regularly and would get "we'll stop calling when you get your payment in." Upon checking, they always already had my payment. Another problem is that you simply cannot get anyone competent on the phone with them to resolve any issue. Months ago, I paid my homeowners insurance myself, in advance, to a new company. I kept calling NS to tell them not to pay again on the old policy, but they did anyway, and now it has been doubled paid. No one from the insurance or escrow department has ever returned a single call or online submission. A month too late, I got a letter basically saying "too late, your problem now."
I suggest two things if you have a serious problem with Nationstar. One, contact the Bailey Glasser law firm and let them know you found online where they were suing this company over illegitimate fees and ask them if you have a case with your problem. Be prepared to provide as much of your complaint to them in writing. (BTW, I work with trial firms but don't know or have any connect to these guys - just googled "suing Nationstar mortgage" and found them). The second is to start recording all of your calls with the company. Many cell phones will allow you to do this. Note that you need to let them know you are recording the call at the beginning of the call (law varies from state to state) for it to be admissible.
Hopefully this helps. I think mortgage companies like this are going to be subject to class action litigation for years to come for the the things found on this site (especially the whistleblower stuff). If they are not, then it's a crime and shame on our legal and financial system.

Me and my wife have just gotten a letter in the mail that our loan was sold to nation star mortgage. And soon as everything was done all hell broke lose on the the very next week. We get harrased with default and pink slips left in the mail for forclosure notices and we always pay on time. What the hell is going on.We call and they say disgard the letter.Huh?? you tell me that I am in default and don't worry about it. Liars. My loan stays the same after I citi mortgage sold my loan to them. I never had problems with citi. Never! These people do not know what they are doing and they tried to get me to modify my loan. I told them no I am staying with the contract I have. So they add money on to my loan calling it a accessment fee I said what!! Then they say they will not pay my homeowners insurance because they do not want to. I said it is in my contract that I pay it together. They refused and added the insurance on top of my mortgage and then said I was behind because I have to pay that up front! I said that is what I am paying the mortgage for. What they hell is wrong with this company.They are horendous! Its always something every month and my wife makes sure she keeps every payment cause she sends it with a money order. So they can't say she did not send it cause its in the money order with the stub. I feel for people who do not keep records they will screw you.So I am praying we get out of this loan cause they are horrible. I mean horrible!! Never knew they were this bad. I knew it when they sent the modification loan. I am glad we did not do it cause they were trying to bait us in saying we can lower you loan. As soon as you sign that thing they will default you and sell your home. Cause then they will say you have not paid them and make rediculous money appear on your loan for nothing to make you pay it.And if you can't they sell your home. This is rediculous people. I hope they get what is coming to them. They are the dirties loan company I ever known and heard of.If you got a complaint board with this many people just think when someone not saying what they are doing.Never ending headaches every month it's something new!!! I hate!!! this company!!! HATE THEM!!! THIEVES AND CROOKS TAKING PEOPLE HOMES STEALING THERE HARD EARNED MONEY!!! GOD IS WATCHING YOU !! BELIEVE THAT WHAT DONE IN THE DARK WILL COME TO THE LIGHT!

Me and my wife have just gotten a letter in the mail that our loan was sold to nation star mortgage. And soon as everything was done all hell broke lose on the the very next week. We get harrased with default and pink slips left in the mail for forclosure notices and we always pay on time. What the hell is going on.We call and they say disgard the letter.Huh?? you tell me that I am in default and don't worry about it. Liars. My loan stays the same after I citi mortgage sold my loan to them. I never had problems with citi. Never! These people do not know what they are doing and they tried to get me to modify my loan. I told them no I am staying with the contract I have. So they add money on to my loan calling it a accessment fee I said what!! Then they say they will not pay my homeowners insurance because they do not want to. I said it is in my contract that I pay it together. They refused and added the insurance on top of my mortgage and then said I was behind because I have to pay that up front! I said that is what I am paying the mortgage for. What they hell is wrong with this company.They are horendous! Its always something every month and my wife makes sure she keeps every payment cause she sends it with a money order. So they can't say she did not send it cause its in the money order with the stub. I feel for people who do not keep records they will screw you.So I am praying we get out of this loan cause they are horrible. I mean horrible!! Never knew they were this bad. I knew it when they sent the modification loan. I am glad we did not do it cause they were trying to bait us in saying we can lower you loan. As soon as you sign that thing they will default you and sell your home. Cause then they will say you have not paid them and make rediculous money appear on your loan for nothing to make you pay it.And if you can't they sell your home. This is rediculous people. I hope they get what is coming to them. They are the dirties loan company I ever known and heard of.If you got a complaint board with this many people just think when someone not saying what they are doing.Never ending headaches every month it's something new!!! I hate!!! this company!!! HATE THEM!!! THIEVES AND CROOKS TAKING PEOPLE HOMES STEALING THERE HARD EARNED MONEY!!! GOD IS WATCHING YOU !! BELIEVE THAT WHAT DONE IN THE DARK WILL COME TO THE LIGHT!

My husband and I built our dream home in August 2007. We had the home financed with CitiMortgage. First our loan officer was very shady she told us when we prequalified that our pmt would be $1100 per month. The payment amount was perfect for our family however, after the house had been built on the land we already owned we went to closing only to find out that the rate was not locked in and we were now going to have a $1580 house payment. The amount was way out of our budget. Needless to say we moved in and were never able to sale our old house. We contacted the Citi Mortgage about 12 months into the loan and advised them that we were really struggling to make ends meet and needed to refinance. They pulled our credit and told us that the debt to income ratio would not allow us to get a new loan and thus no lower pmt/ interest rate. The agent did however tell me that I could apply for a loan modification. We applied and it was approved. The modification was great for the first 12 months but now my pmt's are back up to $1500+. We continued to make the $1200 pmt because that was all we could afford. My husband spoke with someone in customer service and let them know that when we did our taxes and he got his bonus he would send extra money. In January our mortgage was sold to Nationstar and I came home Tuesday to a letter in my mailbox that states my home is in forclosure. I immediatly picked up the phone and called Nationstar. The representaive I spoke with told me that the last 2 pmts had not been applied to my account they were in a holding account when I asked why he couldn't explain only saying that I needed to send in $9700. I told the man that my husband had spoke with someone and set up a pmt arrangement and the man said he saw no note of that. I asked the man why my money was in a holding account again and he told me that I needed to either send the $9700 in before April 4th or be out of the house. I again told the man I didn't have the money and he told me that they would be sending me a check for the two pmts I made that were in the holding account and hung up. I called the next morning and made an appointment with an attorney because we have no choice other than to file Bankruptcy. I don't know if this will save our home or if we will be out on the streets but I do know that there was a lot of shady lenders and brokers out there during the housing boom. I feel that we were taken advantage of and I have never been able to enjoy my home. I am now having to up root my children out of the only home they have ever really know and possibly move. This has been a very hard week for my family and I fault myself for signing the documents that led to this but I also fault this company. There are more that a hundred homes for sale in the community I live and 25% of those are foreclosures. I just don't understand why these company aren't willing to lower the interest rates and adjust pmts so that we can stay in our homes and they still get their money back plus a large profit. FIGHT THESE PRACTICES!!!

My property taxes went down b half more than 2 years ago and to date they have refused to reflect that in my paymet. I have been requesting a loan modification for more than 2 years and they have been stringing me along. they are 2 years past due on the property taxes and inspight of the fact I keep bringing this to their attention it continues to be ignored. I have had nothing but problems since my loan was sold to them by gmac some 2 years ago