I have a complaint about Nationstar as well and I was told to 1. Submit a complaint to the Federal Trade Commission (FTC), 2. Call your attorney general (and the one in the state where your mortgage company has its main office), 3. File a complaint with consumer affairs, 4. Contact the local Better Business Bureau that deals with companies within the area of your mortgage company. I have also been working closely with the Homeowner's Hope Hotline set up by Obama. The number is (888)-995-HOPE (4673). The website is www.makinghomeaffordable.com. They are excellent and they even call the mortgage company with you on the line and get the job done for you. I hope that this helps :-)

Our mortgage was transferred from Roundpointe to Nationstar in November of 2010. We were told not to make a payment to Nationstar until they received our paperwork from Roundpointe and to keep checking back. Also they promised not to access late fees during this time. We checked and finally in January they received our docs. We made our payments to catch up but they did in fact assess late fees, took one payment and applied it to extra principal instead of our escrow, and included an erroneous fee for who knows what. They also admitted that even though our loan includes escrow for taxes, insurance, and MIP, (which we of couse include in our payments) they have it listed as a non-escrow mortgage so they're sending us statements for prinicipal and interest only. After bringing it to their attention that we have been paying escrow and they just haven't been applying it appropriately, they are saying that our payments will go up almost $200 due to our escrow being short and our taxes going up, (which they are not, in fact our property value is decreasing due to the economy so our taxes are not going up plus they have no way to calculate that until the tax bill comes out in September. Speaking with the escrow department, they have no idea what's going on. This is a nightmare and reading these complaints only has me worried that even though we are paying what we should be paying we are still receiving late notices, escrow is still not being applied, and they have not recorded a payment we made over a week ago and are calling us on a Sunday when they're not even in. Obviously they've flagged us for being late with the last payment which we were not, they just haven't recorded it yet but it came out of our bank account as we see clearly. We get calls from them on the weekends by recording (not a live person) when they are not available to talk to, they are closed on the weekends. Why in the world are they going to call if no one is available to talk to. Harassment in the highest degree. This company needs to be sued by all of us who are having problems with them. They either don't know what they're doing or they are purposely trying to cause enough problems so that we lose our homes to them.

It is important that the word get out about this company, especially to homeowners whose mortgages are purchased by Nationstar. We received word that our mortgage was sold from our old company approximately 15 days prior to the transfer. The letter instructed us to send payments to Nationstar after December 1st. Since I always send my payment prior to the 1st and had received no correspondence from Nationstar with a new loan number, I sent the payment in to my old company in time for it to be processed. Unfortunately, the transfer had already begun and the check was held. I began calling Nationstar on the 7th of December when I realized my check had not cleared; I have made well over a dozen calls in an attempt to ensure that my payment was correctly processed. I was repeatedly assured I would receive no late fees that Nationstar was busy acquiring lots of mortgages; my payment would be processed as soon as they received it, etc. I was finally able to get the payment processed after calling my old company and getting a routing number proving the payment had been sent, once I gave Nationstar the proof, they acknowledged payment on their automated line. I shudder to think what would have happened had I waited or been less proactive. Unfortunately that is not the end of the story; shortly after the payment was processed we began receiving late notices, including late fees. Nationstar reps all say the same thing, "ignore them." I have excellent credit and do not make late payments so I am unwilling to take their advice. As of today, I have received two December statements with multiple errors and on December 31st, a tiny little pamphlet detailing privacy practices, this is the only correspondence we have received. I received no January statement, but I mailed my payment early regardless. Fortunately that payment was processed, to my humor, just a few short days after my December payment. Letters sent to Nationstar requesting correct billing statements and payment history go unanswered. i have filed a complaint with the BBB and encourage other Nationstar mortgage holders to do the same. Do not wait for a correct billing statement, send payments in well before the due date and document all calls.

With a company like Nationstar, the best route to take is the lawsuit route. I am actually going through the same process. Just thinking about what Nationstar has done to me for the little 2 months I've been with them, brings on heart palpitations and raises my blood pressure. From very unethical employees, to supervisors who really don't give a crap about you, I can go on and on. The bottom line is that Nationstar is not interested in modifying your loan and will foreclose on you while at the same time promissing you a modification. The left and right hands sure do different things at the same time. Once my mortgage was tranferred from Citimortgage to Nationstar, I knew I was in deep trouble, since I've read all the horror stories that regular folks like me had to suffer at the hands of this monster. My loan was transferred with a modification from Citi, but Nationstar put me in foreclosure while assuring me that my home would not be in foreclosure if I just made my third/last payment. Don't let them get away with their predatory lending system and take your house unjustly. Please see a housing counselor or an attorney even if they do foreclose on you. You can get Nationstar audited, and 10 times out of 10 they will be fined for bad practice and you can get your house back and finally get them to work with you like they should have in the first place. Don't run from Nationstar! Fight back! Since they are crooks, you WILL win!

NATIONSTAR HAS THE WORST CUSTOMER SERVICE. THE BOUNCED MY COUNTY TAXES BACK IN APRIL 2010. I STARTED A RESEACH BACK IN SEPTEMER AND TODAY I RECEIVED A LIEN ON MY HOME. I AM READY TO TAKE THEM TO COURT. I SHOULD NOT HAVE TO BE GOING THROUGH THIS AND WASTING MY TIME WHEN THEY MADE THE MISTAKE. THEY KEPT OPENING RESEARCH AFTER RESEARCH SINCE SEPTEMBER. THE TAX DEPT REPRESENTATIVES JUST WANT TO SLIDE YOU UNDER THE CARPET INSTEAD OF PUTTING IN SOME REAL EFFORT. I AM ALWAYS ON TIME WITH MY PAYMENTS. MY ORIGINAL MORTGAGE WAS WITH GMAC AND THEY WERE FANTASTICE. NEVER HAD ONE BIT OF AN ISSUE WITH THEM. EVER SINCE MY MORTGAGE GOT SOLD TO NATIONSTAR, NOTHING BUT HEADACHES. I WOULD THINK THAT DURING THIS TIME OF ECONOMIC TIMES A COMPANY SHOULD CHERISH THEIR GOOD CUSTOMERS.