Nationstar Mortgage
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Category: Business & Finances
Contact Information United States
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Nationstar Mortgage Reviews
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watchyourlender
March 19, 2010
mishandling of funds
To all who are investigating Nationstar mtg and their business practices. Investigate the interest rate changes in your ARM loans. Twice this company has failed to notifiy untill after the fact adjustments in interest rate being lowered which lowered my payments. Guess they figured I would not notice since I pay more than my minimum payment every month. WRONG I keep a very close eye on this company. When I notified them of their error on my billing they corrected the payment amount but I had to request a full print out of my loan history and tell them I would be contacting an attorney before they transfered the amount they overcharged in interest to the principle of my loan. May I also suggest that anyone who has Bill Pay with a bank that covers late fees set up their payments to Nationstar with this service. When I was mailing them my checks myself for some reason they were "late" maybe lost in the mail or more like on someones desk until the date the late fee would kick in. After 2 times of having to deal with my bank on these "late fees" instead of myself they suddenly seem to be able to post my payments on time. This is not a reliable company which you can trust to post items correctly and in a timely manner. They push to the limit the interperation of the lending laws. Keep very close eyes on all dealings with them and keep records and copies of all paperwork.
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R6racerx
March 15, 2010
failure to notify
I just found out they had purchased my loan from Wells Fargo a month ago
They failed to notify me under (RESPA) (12U.S.C. section 2605) on top of that they assessed a 37.00 late fee to my account and my payment is not late. it would have been on the 17th of March . I have already made my payment and thank god i found out about this transfer when i did although a month ago when it happened would have been better
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Jason and Christa Toler
March 8, 2010
Lack of communication
We paid cash for our home in 2003. We needed to expand our home so we took out a mortgage with Nation star. Everything was going great till the economy took a hit. NSM tried to set us up the Obama plan, Did not qualify. So they did there in house modification that's when the night mare began. We were told our payment would be $537 a month for 1 year with a 5% interest rate. Well once we signed the docs for this program we found out that our payment was $807 a month! I was floored. I called NSM and asked why they told me I agreed to put my home in escrow. We pay our own insurance on the side and always have, they told us we could no longer do that. During all this they kept telling me I do not need to make a payment for 60 days, we thought cool. That would help us out a lot. Damn were we wrong. Now I am setting in foreclosure trying to save our home. I came up with the money we were behind, mailed it to the company on my default letter. NSM told me I could not do that. That they could not understand why I would send that company there money. I explained to them I was told to on my default letter. They said no way you could have been told that. I was on the phone today with 5 different people trying to get this taken care of. Finally I spoke with a young lady name Stephanie, she called me in January and said she would be handling my account now. Told her ok and explained what I was trying to do to come up with the money. she said ok just keep me posted. I talked to her today and she told me she called me in January sent me an e mail (which I never received) I told her I left her a voice mail today and asked for her to call me back, Stephanie stated she does not have time to check her voice mail, but it is a form of communication for them? made no fracking sense. Every time I questioned her about somnething she got defensive. She finally told me she would not talk to me anymore because I was attacking her and she hung up on me. Is there any help out eir for us who are in this jam with NSM?
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Shelly
March 6, 2010
Business Practices
I have read alot of the complaints on the board about Nationstar Mortgage and now I know I am not alone in the abuse they have treated thier customers with. If there is a lawyer out there who would like to make alot of money, here is your chance. I think a class action suit against Nationstar Mortgage is what is needed to get this company do do business legally. I will be glad to join any suit against this company. There are just too many complaints. Check out the better business bureau website, there is a list of them there too. I got my loan from GMAC in September of 2007. My loan was sold to Nationstar in September of 2008, with them taking over the loan in January 2009. I lost my job in March of 2007 but was current on my payments up until July 2008. I got my CDL and started driving truck in July 2008 and left my daughter and my checkbook with my sister to pay my bills. I had my check direct deposited into my account. I found out in October 2008 that my sister wasnt making any payments to any of my bills. I called my daughter reguarly while on the road to see how things were going. This phone call in October she told me she was really cold cause the heat had been turned off. I contacted my dispatcher and was able to go home. This is when I found out everything was behind. I was able to put applications to different places and was finally offered a job so by the end of Novemeber I was off the road. I had a paper from Nationstar saying they would foreclose unless I went to a credit counselor and there would be a 90 day stay. I worked with Nationstar to try to get my account up to date. Now my original loan payment was 336. a month. I paid taxes and insurance. Since September 2008 when they bought the loan they started attaching escrow in the amount of 423. In January they said I was a little over 4, 000. behind in my payments. They had said about loan modifications and stuff but they never appeared. I sent them money requested to stop a forclosure by western union in the amount of 2200. and another 700. payment that they requested. I was called again about a loan modification. They took all the information and never called me back. I called them and was told from the representative that they felt I couldnt afford the house and that I should just sell it. I said I could afford it and I wanted to get it paid up but it was gonna take me a little time. My next bill they raised escrow again to so my payment had went up from 336. to 797. a month. Two bills at this amount and then it went back down to 759. I continued to send them 800. a month to try to get the balance down figuring every little bit helped. I was within 300. of being current. I started getting charges to my account with no explaination. I called and asked about these charges and was told they were charges that were forwarded to my account but that was it. No explaination of what the charges were for. So with these new charges even if I paid more than what the minimum payment was, the next month the charges were more. In July of 2009 I recieved a letter saying as of September 2009 were account is $$$ behind. How can they send me something for September in July? In September and November they never credited my account and never cashed the checks either. I have no idea where they are. They say they never got them. My January payment was not credited to my account. They have acknowledged receiving this payment because they have it listed as a credit but as a partial payment to be used later. I received a phone call in January from a rep about loan modification. She asked me all sorts of questions and wanted to know if I could send 600. on the account. I told her I had just sent the 700. She took the check number and all that stuff. She asked about when I could send the 600. I told her in February when I got my income tax back and that I would have the account current by March 1. On February 4 2010 I sent them a check for 1000. It was never credited to my account. When I called about it I was told that the check had been recieved but was not processed yet because they wanted to do a loan modification. I would have to send 759 by western union or money gram by Friday February 19 and call him back on Monday the 22. I did this. I called him back on Monday three times, on tues two times and on Wed but he never called me back. I ended up calling the 800 number and talked to whoever answered the phone and explained who I talked to and what we talked about and they told me I would have to talk to him. I said I have tried and he wont call me back. The person I talked to then transferred me to the original guy. He verified that yes they had received the 759. and that he was still working on the loan modification and he would call me back. Of course he never did and it is now March 6, 2010 and I cant get a hold of him either. With the 1000. check I sent on the 4th of February and the 759. that I sent on the 19th of February plus the 700. that I sent in January brings my account up to where I am only 132. behind. Well guess who shows up at my door on March 4th. Yeah the sheriff with foreclosure papers. Has anyone ever heard of a home being foreclosed because the account was 132. behind? That is One hundred and thirty-two dollars. I am just like what the F***. I am contacting everyone I can, the Better Business Buruea, my attorney general and state representatives and the whoever that oversees mortgage lenders. Oh one thing I forgot. I was also contacted by an insurance company who told me that they hold the insurance on the loan for my house. Is it customary for a company to take out insurance on a loan in case the borrower doesnt make the payments? Seems odd to me.
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Profran
March 5, 2010
fraud in esrow dept.
This company is a nightmare since GMAC sold us to them. They tried to rip us off in the begining, by charging us an extra month of mortgage; now they are charging us for forced placed ins. & ins. for the folling yr. & trying to force pay our own private ins. all at the the same time while charging our escrow. Even though they knew we pd. for our own ins., they will not remove the force placed ins.; why should they charge me an entire yr. of forced placed ins. when they only covered the house for 2 months? They are robbing us blind & they know it! The escrow is now sky high, that we have to have the HAMP Program, but I'm scared to death that somehow we will be ripped off again through a federal program. They do business in all states but have a license in AZ., so we need to paper them, by that I mean file as many complaints as you can & don't get disgusted! Here is the phone number for the AZ. Dept. of Financial Institutions:
602-255-4421 Good Luck!
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KDeniseB
February 27, 2010
fraudulent processes
My morgage was sold to nationstar mortgage by Flagstar Bank last year. I was a fairly new homeowner had been in my home for 3 years and due to financial difficulties was working with Flagstar and a company in Florida for modification. Had recd the initial mod. pak and filled it out and returned it to the company in Florida along with the first of three trial payments in August. When I did not receive any contact by mid Sept and contacted the modification company only to be told that they were overrun with modifications and it would be up to 6 wks for the paperwork to be processed NOT to send another payment until I recd return info from them should be around mid Oct. When nothing arrived I called again and was told they could not discuss the account with me due to it being sold to Nationstar. I then contacted Nationstar and the first person I spoke with advised me not to send a payment until they had recd my file from Flagstar and then I would be advised of the next step. I spoke with a different person each time I called and was given different info each time. Then in Nov. I was told I needed to send both remaining trial modification payments by Nov. 30 or I would forfiet the modification. So we scraped together the nearly 1500.00 and sent it right out. By this time we had begun to receive foreclosure papers from the sheriff, but with Flagstar listed as the mortgager. When I called Nationstar with this info I was repeatedly told dont worry until you receive a sale date, when you do contact us and we will put a freeze on the foreclosure. So on Jan, 4th we recd the sale date of Feb. 4th and immediately contacted Nationstar. This time their story was due to a computer glich we cannot find your modification payments and for us to continue the hold on the foreclosure we need those payments. Well, I'm no fool and enough is enough we called the Sheriff and were told we had to be out of the home by Feb. 3rd. So the choice was ours, throw more money we couldn't afford to lose at nationstar in hopes that we wouldn't lose our home or use that money to find another place to live. So we left our 4 br home and moved to a 1 br apt. We are lost and disgusted and feel that Flagstar and Sterling of Florida and Nationstar and in this together and something needs to be done to stop this madness.
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nkwshorty
February 26, 2010
Fraud!
After reading all of the other complaints, I can assure you that you are not alone! The more complaints that I read posted by other people, the higher my blood pressure went! My loan was was also bought out by Nationstar which is the only reason I am a customer. I have lender paid insurance and they forgot to update my insurance company that they are the new owners so my home owner's insurance lapsed. I constantly called and I was told it was my responsibility to let my insurance know! After a month of back and forth and demanding a conference call between companies, it was resolved.
The most recent problem I have had is remitting appropriate payment on time but yet Nationstar claims they don't have my payment. Well, according to my bank...they cashed my check! I continue to receive calls from them even at 9pm and it is simply a recording to call them back, not even a live person. I have called in just about every day and I continue to receive RUDE employees who do not know what the hell is going on. I have requested to speak to supervisors (which is an act of congress) and when a supervisor got on the phone, he called me by the wrong last name. I corrected him and he told me that we needed to make this change on my loan but I was very quick to correct him again that I never had the last name he was referring to, not even my maiden name. This just goes to show you that they are reckless. Every time I call, they ask the same stupid question of where I mailed it to. Uh, hello! It must have been right because someone cashed it!!! I took time off work to go to my bank and obtain a copy of the cashed check and fax to them to prove that they already have it. I am sick and tired of doing their job...what the hell do I pay them for! They are useless and tampering with my credit!
I filed a complaint with the Better Business Bureau who has them at an A+ rating which I have no idea how. This discredits the BBB rating system.
I am at a loss for words as I feel helpless!
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Nate J
February 23, 2010
Crooked Company trying to get people out of their houses
We had a loan with Flagstar that we had four a couple of years when the construction industry that I was in went through the floor. We were able to get a loan modification with flagstar and everything was just fine. We were able to make our monthly payment, when all of the sudden we got told our loan had been sold to Nationstar and we have a letter stating from flagstar that there would be absolutely no negative action with this transfer to Nationstar. Well ONE month after our loan was transfered we got a letter stating that we were going to be forclosed on if we didn't catch up our back payments, and that they had no records of any modification. The only modification program they could offer us would make our payment over 2800 a month which was 1000 dollars more a month than our normal payment, and that if we couldn't do that then our only options were to turn the house back over to them or forclose on it. Now we are in forclosure procedings. Isn't there any one out there regulating this industry, or can they basically kick anybody out of their house that they want to. Who do we call??????
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BellaLuna
February 18, 2010
Predatory Practices
NationStar Mortgage is all about getting the all mighty dollar from you and not even helping you if you need help. The Predatory Practices of this mortgage company has been going on for years and the fact if you have a mortgage with them its not going to help if you try and re fiance with them because all they are gonna do is re direct your call to everyone else in the company so they do not have to deal with you. Many a times I have had this done to me
Most mortgage companies will try and help you out and see if things will go right, But not Nation Star Mortgage, They will try and drain you for all the money they can get out of you. And when they are done draining your bank accounts and other accounts they will still come after you for more and more and more money they does not exisit. The fact my family has been going through his crap with nations star mortgage for a few years is stupid because they are trying to foreclose on my home and yes they will do the same to you as well even if you keep up your payments, they will tack on fees they are not even supposed to be there just so they can get their money and leave you without a penny to your name. And if that is not enough they would even take the clothes off your back just to make a point because they are truly a company with Predatory Practices and need to be taken down.
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Lizziebelle
February 5, 2010
Bad Service
Nationstar Mortgage also took our loan from gmac. This is the worst mortgage company i have ever dealt with. I am afraid of using them as a reference because they say on their 1-800 number that they are a collection agency and any information will be used for that purpose. They also put that on their emails as a disclaimer. I do not appreciate being told that. I have had my mortgage for 12 years and have never made a late payment. They also sent me a notice that I did not have homeowners insurance which is a bunch of you know what. If this is a collection agency then they need to seperate the collection agency from the mortgage company. I am also going to file a complaint with my attorney general in regards to this . And I would advise everyone with complaints about Nationstar to do the same. These people need to be put in there place. And GMAC had alot of nerve sending us to this rotten company.
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