I am having an issue with my garage door and decided contact my home warranty company. When I dialed the number in my contract 888-500-2110 it was the number for a promotion center. I saw other complaints on this site and wondered if anyone has had any luck contacting Nationwide Home Warranty.

I own a property management company and I have a tenant that has called in with a complaint of no heat. The owner has a home warranty through Nationwide Home Warranty, so I am obligated to use them for all maintenance calls. The phone number that I have been provided says the number can not be completed as dialed. Jsut in case the number may have been given to me incorrectly, I have attempted to go to their web site to get the correct contact information, or to make the maintenance request online. None of the links on the company web page will open. Basically, I have no way to submit the request. This is ridiculous! I don't have time to waste just trying to contact the home warranty company. Making maintenance requests should be easier!

We took a 5 year contract for 2 homes- for a total of $3800, they denied our claim for an air conditioning unit -they wanted proof of regular maintenance which we provided them with- would not give an answer in writing- gave us a settlement contract to refund the money as we wanted to terminate services with them and they did not honor it. Many calls were made to them and they stopped answering their telephone... very rude on the telephone the few times we were able to talk to someone- they would hang up the phone-...

I signed up for 3 year Home Warranty contract last November.
I submitted a fan repair request via online form, since I could not get hold of them over the phone.
I did not hear back till a month later via e-mail that they were no longer operating in my area and will refund the premium due to me.
It has been 10 follow-up e-mails I have set since then and they have not responded to anyone of those.
they owe me over $1000 in premium charged for remaining period.
Is there any recourse to such scam??

[email protected]

The below e-mail to Nationwide Home Warranty is fairly self explanatory. I am faced with the potential of having to replace an AC unit and this is what I found when filing my claim yesterday;

I sent you an e-mail early this morning filing a claim with no response at all. When I called in the customer service rep advised that you no longer were servicing this area and you were cancelling my policy and sending me a prorated refund of $63. I asked when this was started and the response was May 18, 2010. I asked when they planned on notifing the contract holders as myself and he responded that they sent out e-mails but realized people might have old e-mail addresses and did not receive them. I advised that I was one of those that was not notified.

The contract specifically stipulates " This contract shall be non-cancelable by Nationwide, except for the following reason: Upon mutual agreement of Nationwide and the contract holder(Roy and Donna Dodd)". We have not and do not agree to cancel this contract without at least a 60 day notice of which we do not have.

We are sitting here with a non working air conditioner in 90+ degree tempatures and since you refuse to service the contract (N100876) Nationwide awarded to us on July 30, 2009 we are forced to secure our own air-conditioning contractor to repair or replace this system to its proper working order. Please understand that we will expect Nationwide to re-imburse us for any out of pocket cost (less $60 deductible) to repair or replace this air-condition system back to its normal working order and any other issues that might come up through the normal period of this agreed contract through 7/30/10.

You have until 1:00PM EDT today to service this contract and place my claim with a contractor to repair my unit today or I will be forced to execute as mentioned above. You must confirm to me by this time.

Sincerely,

Roy Dodd