Posted: 2009-12-30 by cuizas


Fraud

Complaint Rating:
Company information:
Nationwide Home Warranty
PO Box 341
New York, New York
United States
Phone: 800-500-2110 800-500-2110
nationwidehomewarranty.com

Simple Internet transaction for 1 year term in 2007 for properties in Nv and Ca. Billed my credit card for $1249. effective date of warranty July 6th 2007. They never sent a copy of contracts, nor did they request a signature from me for these contracts. Stated upon payment they would be activated for the 1 year term. No service calls required on properties in 2007. Then Nationwide billed my acct. in April 2008 for another $1249. without authorization, and since I was out of the area did not see the billing until I returned in July 2008. When I became aware I sent communications to Nationwide Home Warranty and stated they were not authorized to charge my account in the future for any warranty renewals because I would make the decision when they were ready to expire. In April 2009 they billed my credit card another $1249. and I fought to get it reversed with my credit card company. The fight went on for 2 months, until the credit card company finally said there was nothing more they could do, and Nationwide got another $1249. They now say I need to sign a written contract, which I will not do. Since then I requested a repair be made to my property in Nevada, and they are refusing because I will not sign their contract, and they will not refund my money either. I have had to closed the credit cards (that I had since 1988), I have filed with the BBB, FBI, and now both Attorney Genl office in NY and Ca. I have never signed a contract, they have my money, and NOW they have refused a service call on my property in Nv, and they will not refund. This is the biggest scam company on the internet. Looks like a Bernie Madoff relative to me.

Nationwide home warranty company uses deceptive sales practices to sell total home warranty for your home appliances. If you have a problem that will not pay more that $100.00. They deny all clains where you cannot provide detailed service records, that they do not tell you about upfront. I got taken for $550.00 and my furnace went out. The bill was $745.00 and they clain that they don't have to pay because I do not have service records.

Claim turned down to replace oven due to allegation of rust. Appliance was checked by contractor and contractor reported to Nationwide that the oven needed to be replaced due to numerous reasons. I contacted the contractor and he verified that he never reported anything to Nationwide relating to rust or corrosion of the unit. There is no rust or corrosion on the oven. It is not functioning due to failure of the covered items under the Nationwide contract. I called four times on December 15, 2009 in an attempt to resolve the issue. I asked for a three way between myself and a company representative, I was refused. I asked that they send someone else out to get a second opinion, I was refused. I asked for a coporate executive phone number, I received an e-mail address. The contractor contacted Nationwide and informed them that he did not report anything about rust or corrosion relevant to my oven, they still refused to investigate my contentions.

I purchased home warranty from Nationwide Home Warranty for one year beginning July 26'2009. On 19th August 2009, I saw a leak in my air conditioning unit so I made a complaint about it. They forwarded my complaint to a local vendor Airflow Inc. The technician came to my house & found out the problem & he estimated this repair for $1630. When technician spoke to Nationwide's representative over the phone, she told him not to do any repair & advised him to leave. Without talking to me or telling me anything she hung up the phone. I did not let the technician go & called up nationwide again. Then their manager told me since water leaked from A/c unit & that water caused rust & they won’t repair it. Then I said but air is leaking from the pipe also what about that, for that she replied that this unit is still under manufacturer warranty so they won’t repair it. Whereas the truth is this unit is 12 years old & it’s not under any manufacturer warranty. In front of me technician never spoke to me about manufacturer warranty. They are just making excuses not to repair it. Since it was really hot here during peak summer & my kids were off from school, I had no choice but to pay for this repair out of my pocket. Then I called up this company & told them Your company is not at all good for providing such services & I want to cancel my contract & refund my money. They denied for that too These company people are lying for everything & they don’t help at all. They are highly unprofessional & unreliable.
If You call them for 30 minutes to an hour nobody picks the phone & if they want to make any excuse they will never answer the phone .
Last month they took out some additional money from my credit card without providing any service& without informing me . Finally I blocked this company to withdraw any money from my credit card. SO just look at your credit card statements also if you have given your credit card info to this company .

Nationwide is claiming my fridge and cooktop repairs were reported by the repairman as "pre-existing", but I've talked to him and he says the cooktop should be covered, he has no idea why the claim wasn't approved, and he hasn't been paid for the last 4 repairs he's done for the company at other homes. I had another home warranty last year and would have called in the repair if it had existed before, but Nationwide doesn't see it that way. I asked for a refund and was told I'm out of my "cancellation period" even though the policy just started this month.