This is my 3rd bad experience (Garbage Disposer issue) with Nationwide Home Warranty company. To give a context, I was lured to sign up for 2 years contract and so far it has been nothing but disappointment with this Bogus Firm. They collected a huge some of money for 2 year contract and so far I have tried to call them 3 times for simple repair. Everytime it was a disappointment after disappointment.

In the latest round of scam, I was asked to fax the contract and I did it promptly. Then I got an email stating that it was assigned to a plumbing firm where I live and I was asked to contact them to schedule an appt. When I call that firm they tried to get the work order from Nationwide and totally gave up because even the service companies are being cheated. I spoke to that firm and they shared a very similiar experience stating that nationwide Home Warranty is a bogus company and cheating numerous families in United States. BTW, they would send an email for a claim to use their state of art online system, Trust me it has never worked and it is TOTALLY BOGUS!!!. And in the email itself they would have blank for their password, which is ano brainer that it will not work.

I am waiting for some government/legal authority to initiate an action against such a company that has the main motto of cheating Americans by swindling their hard-earned money under the name of contract and providing NO SERVICE AT ALL Absolutely. I hope that day would come soon for a legal action.

Thx
Prak

If anyone has a case going please contact me. [email protected]

I wish I had saw this site before I signed up with Nationwide. I recently tried to use my Home warranty and was denied my claim. I had a gas leak and this repair was covered in the agreement. Nationwide sent a contractor to my home only to have my claim denied. The manager I spoke with stated that they dont pay for permits & inspections. I told her I would pay for those fees then was told gas leaks are not covered in my warranty. I had mt agreement in told her to read section 6.3.1 of there agreement it clearly states Gas Leaks or covered. They sent out a repair guy I was charged the $45 service fee, when Nationwide knew they would denied my claim. I was out of $800, to have this leak fixed.

I plan on persuing this farther, I have requested that Nationwide reimburse all the funds I paid into this contract. Or I will seek legal action

I submitted a claim for a refidgerator/Freezer. After 5 days, they finally sent someone out. Their technician said we needed a new compressor. They attempted to call NWH many times, where they would be put on hold and then hung up on.

Finally I was able to reach them and they denied our claim as they said it was a built-in unit and those were not covered. I asked to speak to someone about it, and they said I could only email as they don't talk to customers. I sent them my contract which has no such exclusions, and of course they never have responded.

In addition, they billed my AMEX 45 days before the policy was up for an automatic renewal. I called them immediately, and their billing department told me they would return my call within 24 hours, as I did not wish to renew.

I have disputed the charge with AMEX, and they are working on it.

I purchased a home warranty from Nationwide Home Warranty om February 27, 2009. On April 30 my central air conditioning was not working and I called Nationwide. They sent an air conditioning service company to my home. The technician told me I need freon and he informed me that it was not covered under my warranty. I paid him $234.30. A few days later the system was not cooloing very well. I called the service company and they sent the tech out again. This time he told me I had a leak in the coils and it was unrepairable. He told me that since my system was only 10 SEER's that I would need an entire new system. He notified Nationwide and that is when my nightmare began. I filed a claim with them on June 2, and they were unresponsive. It was nearly impossible to get someone on the phone and they would not respond to e-mail. When I was able to reach someone they would put me on hold anf forget about me or pick up the phone 30 minutes and hang it up. I was persistent and over a two month period I spoke with several people. The answers I received were the exact same answers that I have read in some of the other complaints I found on this web site. They requested detailed maintenance records which I supplied them with. I have always had my HVAC system serviced twice a year and had proof. I got one excuse after the other. They told me at first they didn't receive the information I had teh maintenance company send it directly to Nationwide three times. After three months of fighting with various people at Nationwide I was told they denied my claim because I had not maintaine the system properly. Thsi was definetly not the case and I prved it to them. In their contarct there is no mention of pre-existing conditions or that you needed proof of maintenaance. The only recourse aI have is to arbitrate this matter in Brookly, New York as per their contarct. I tried to have the American Arbitration Association handle this but Nationwide would not respond. If I absolutely must I will make the trip to New York in order to prevent Nationwide from continuing this horrific scam on unsuspecting home owners. I am also going to file complaints with the State Attorney, Department of Consumer Fraud and the BBB in New York and my home state of Florida. Companies like this must be stopped. I kept a telephone log with names and dates. I also have copies of all the e-mails that went back and forth. I would be glad to sprovide copies at your request. I wish I had researched this company before I paid tehm for a warranty that is useless.

Rejected our claim for invalid reasons. Very unresponsive service.