Just horrible incompetant service from day 1. When you call them and want to get to a sales person for coverage, someone picks up right away. They have NO problems taking your credit card number and charing you right away - showed up on my credit card statement the next day. Mean while they send me NOTHING. I'm thinking that they haven't sent me anything so they must have all the information that they need from me. Then 7 months into the warranty, my pool exuipment breaks so I call them up. First they gave me a hard time because I did not sign their contract that I never recieved. After that, they had trouble sending me the proper documents that I needed, and just told to me to sign and fax it in. At this point I just want to get it fixed. I point out thier fault of not sending me the porper materials, after taking my money I wasn't covered... so I ask for a refund. They don't do that and extended my contract.
It's been 3 months now that I've wanted this fixed, they never followed up and NEVER told us that we needed a "maintinance" report for the pool. We clean and maintain our pool our selves and don't have one. So they tell us that it's not covered. WELL WHAT THE HELL AM I COVERED FOR? YOU TAKE MY MONEY BUT PRODIVE NO SERVICES. It's a total rip off and I should have checked before I signed up, but this company is a fraud and has TONS of complaints from all over the country. DO NOT GO WITH Nationwide Home Warranty. THEY are HORRIBLE.

I purchased a home warranty protection plan to cover any major problems that may arise, I have had no claimes in 1 1/2 years yet when my a/c went out Nationwide acted like they had never heard of me. First I had to wait 24-48 hours, then I just got the run around for three days, then they were sending Fredericks Machine (which is another high class outfit) who didn't show up (tried to call Fredericks but business phone was pay as you go/disposable, so now we are on day 7 and nobody is answering at Nationwide. They couldn't have gone out of business, they make way too much money off of shmucks like me. In addition to filing this complaint I have also filed a complaint with the BBB and The New York State Attorney Generals Office. This company on the whole is probably as bad as Bernie Madoff.

Renewed my contract 3 months before expired without my authorization and it has been 6 months since I have been trying to get a refund from them. their customer service is the worst I ever seen, one Rep called me a "Monkey" to tell you the least. it is a scam, Dont deal with these people.

PLEASE READ!! DO NOT PURCHASE FROM NATIONWIDE HOME WARRANTY. I REPEAT DO NOT SPEND YOUR MONEY WITH THIS COMPANY! THIS COMPANY IS THE BIGGEST PILE OF S**T!! They recently denied a claim for their part of the repairs on my AC/heating unit because now all of sudden they want maintenance records, which they never even contacted me to tell me; I had to call them when my HVAC company was all of sudden told by Nationwide they weren’t at liberty to discuss anything with them so I called to find out what was going on, 4 days later. As stated on their website “get you back up and running again fast” is biggest line of crap, don’t fall for it. I haven't been in the house long enough to give them any records, but BEWARE if you are with this company, this is their hidden loop hole of getting out of making the repairs if you provide them. Tell them to shove it if they want maintenance records before approving anything. They tried to tell me that it was clearly stated in my contract that maintenance records would need to be provided for approval. BULLS**T! It does NOT state that anywhere in my contract. I’ve already two attorneys reread the contract and I can obviously read because they said the same thing. I addressed this to several contacts at Nationwide and the next person whom replied to that said it's not us asking for them it's the manufacturer. SERIOUSLY, DO I HAVE RETARD WRITTEN ACROSS MY FOREHEAD. I have now filed a complaint with the BBB in New York and with my States Office of Commissioner of Insurance for Contract Fraud and consulted with 2 attorneys whom said I have a case but to try going through the Office of Commissioners Office first because they will investigate fraud acts among companies like this for free to you. They do handle problems like this for the fact that you are in a “contract” with a warranty company. I highly recommend anyone who has been snowed and lied to even once on a denied claim they were suppose to cover to contact supply all written correspondences, GET IT IN WRITING; talk as little as possible with them via phone; keep all the emails and your contract and contact your local Office of Commissioner of Insurance and file a complaint TODAY against them. I am real live person speaking first hand; I even have records from my building inspector and appraiser that the AC/heating unit was working properly at the time of purchase so I am not trying to get away with anything and get them to fix something that was previously not working; they need to honor what they say they’re going to do. If still in doubt about this company; email me and I’ll show you proof of all the emails from this malicious company. [email protected]

I cannot wait until my 12-month contract with this RIP-OFF company is over with!!!
According to my records that date will be June 27, 2009, hopefully it’s sooner.
Not only do take take your money, they send out repair technicians that take your service fee money for Nationwide to NOT cover any item listed in my contract.
I have yet to get anything repaired by this company since deciding to switch to them. I also happen to know that you don’t pay your Contractor’s either. I know of one that’s still getting the run around, and have NOT been paid yet.
I look forward to a Class-Action Lawsuite against this company real soon...